Were building a collaborative customerfocused Centre of Excellence where learning teamwork and continuous improvement are part of our everyday. Were all in this together united by one simple goal:
service service service.

Were looking for a Business Operations Specialist to support our Policy Operations teams. This role focuses on uplifting capability strengthening knowledge and enabling great service delivery across our onshore and offshore teams.

You dont need insurance experience to succeed in this role. What really matters is your ability to train write coach and connect. Were looking for someone who enjoys building capability frameworks creating clear knowledge articles and using data and insight to guide learning and development.

What youll do

• Coach train and support Policy Operations teams across onshore and offshore locations
• Create review and maintain clear knowledge articles process documentation and training materials
• Develop maintain and uplift team skill matrices ensuring capability levels are visible current and aligned to service needs
• Identify knowledge and capability gaps through quality reviews audits and skill matrix insights translating these into targeted learning plans
• Partner with Team Managers to support capability planning progression and readiness across teams
• Contribute to continuous improvement initiatives including system changes and process enhancements
• Complete policy and client maintenance tasks within agreed service timeframes meeting quality and productivity standards
• Support Team Managers with operational insights reporting and leadership initiatives as required
• Work collaboratively with teams across Claims Distribution Risk Finance HR and Learning & Development
• Ensure risk compliance and governance requirements are understood and followed escalating issues where appropriate

What were looking for

• A natural trainer coach or capability builder who enjoys helping others grow
• Strong written communication skills with confidence creating structured knowledge articles and guides
• Experience developing or maintaining skill matrices capability frameworks or learning pathways
• Background in servicebased operational or processdriven environments (insurance experience not necessarily required )
• Ability to analyse information identify trends or gaps and implement practical peoplefocused solutions
• Strong organisational skills with the ability to manage priorities while maintaining accuracy
• A collaborative mindset and a genuine passion for service excellence

Why join Suncorp

• A supportive inclusive environment where people back each other
• Strong focus on learning development and continuous improvement
• Opportunity to shape how capability knowledge and service excellence are embedded
• A workplace that values teamwork trust and doing the right thing - together

About Suncorp NZ

Were proud to be part of the Suncorp Group home to some of Australia and New Zealands most trusted insurance brands. Together we deliver faster simpler and better outcomes for our customers and partners.

At Suncorp we believe we are at our best when our workforce reflects the diversity of our communities. Were committed to creating an inclusive culture offering flexible work career development and opportunities for internal mobility.

If you require adjustments to participate equitably in our recruitment process or workplace contact for a confidential conversation.

Chase the sun with us - Apply online today!

Advertised: 22 Jan 2026 New Zealand Daylight Time
Applications close: 03 Feb 2026 New Zealand Daylight Time