Service Advisor
Share
Job Location:
Middletown, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
As the result of an internal promotion Cronin Ford North has an immediate opening for an experienced Service Advisor. Cronin Automotiveis focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.
As a Service Advisor you will be an ambassador of our customers experience in the Service Drive. You are the first point of contact with our customers and will be well-versed in product offerings technician scheduling and customer service.
BENEFITS:
- Health/Dental/Vision Insurance
- 401K with Percentage Match
- Paid Time Off
- Continued Factory Paid Training
- Employee Purchase Plan
- 5 Day Work Week(plus one Saturday a month)
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle
- Increase customer satisfaction by building customer relations.
- Maintain the companys standards for ethical business practices professional image orderliness customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day and updating customers frequently
- Offer retail promotions.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
- High School Diploma or equivalent.
- Accredited training in service advisor skills customer satisfaction and quality control.
- Automotive service advisor experience one plus years
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Must be willing to submit to a background check
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Description of the role: The Used Car Technician at Cronin Ford North is responsible for conducting maintenance and inspections on used cars to ensure they are ...
