Workday Operations Analyst

About the role

The HRIS Operations Analyst provides specialized support in functional areas of expertise specifically in Workday HCM to process and trouble shoot end user inquiries. This role sits within the HRIS organization and requires a candidate with strong employee orientation understanding of Human Resources business processes and expert technical knowledge of HR Technology platforms. A successful candidate must provide a line of sight into HRIS Operations teamwork manage recurring and ad hoc operational inquiries and deliver on various technical and functional projects.

What youll do:

• Individually answer escalated associate questions and concerns usually related to exceptions to the process or policy.

• Work with senior level individuals to obtain approvals for requests

• Drive completion of complex specialized processes/transactions such as:

  • Reporting Create simple custom reports schedule reports update report expiring.

  • Data Management Mass Data Loads Data Quality Auditing.

  • Organizations Create edit deactivate organizations and role assignments reorganizations position swaps.

  • Leave of Absence Process Severance payments and update calendars

  • Benefits Provide Coverage history Enrollment Instructions Annual Renewal.

  • Compensation Load Statutory increases/adjustments quarterly bonuses other ad hoc group payments.

  • Talent Acquisition Complete Candidate purge Rescind Hires and source corrections

• Identify support and (when appropriate) escalate the bug/issue resolution processes.

• Conduct trend and Root Cause Analysis (RCA)

• Support compliance requests including liaising with key contacts to understand changes in regulatory environment.

• Execute quality assurance efforts to ensure the accuracy of processes data and information within HR systems

• Design build test and deploy new functionality:

  • Business Process changes Condition rules custom notifications help text etc.

  • Custom Report Development and report scheduling

  • Monitor delegation and completion of Workday processes

  • Coordinate with HRIS HRBP and COE to develop Tier 0 and Tier 1 content

  • Escalate unresolved HR customer inquiries to the Product Team as needed

What youll need:

• Bachelors degree in computer science Information Systems or related field preferred.

• Minimum 2 years of experience with Workday HCM including experience with business processes data structure domain and security EIBs reporting & calculated fields and data auditing.

• Strong understanding of business processes for all Workday modules.

• Hands on experience on JIRA ServiceNow.

• Knowledge of HR business processes.

• Strong Microsoft Excel skills.

• Strong service orientation with a high sense of ownership and accountability.

• Proven ability to work independently and as part of a distributed team taking direction from multiple team members.

• Strong analytical troubleshooting and problem-solving abilities.

• Strong work ethic and motivated to achieve goals and exceed expectations.

• Exceptional time management skills and an ability to handle multiple assignments and meet deadlines.

• A systems thinker with a process orientation and significant attention to detail.

• Superior interpersonal written and oral communication skills.

• High level of executive presence.

• Ability to collaborate successfully with a global team.

• Change management experience preferred.

*Must be located within a commutable distance to Irving TX.

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At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

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Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

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We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

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