Parking Enforcement Operations Manager

Pay:$$80K/YR to $80K/YR
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicantsexperience skills abilities geographic locationand alignment with market data.

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABMs benefits visit Annual Benefits-Staff and Management

ABM Parking & Transportation is seeking a highly motivated and experienced Operations Manager to oversee our Parking Enforcement division. This leadership role is responsible for managing day-to-day operations ensuring compliance with parking regulations and delivering exceptional service to clients and the public. The ideal candidate will have strong managerial skills operational expertise and the ability to lead a diverse team in a fast-paced technology-driven environment.

Key Responsibilities:

Operational Leadership & Oversight

• Supervise and manage a team of Compliance Patrol Officers including hiring training coaching and performance evaluations.
• Develop and maintain staff schedules to ensure adequate coverage across all shifts (including weekends and holidays).
• Monitor field operations to ensure adherence to company policies client requirements and regulatory standards.
• Patrol assigned areas by foot bicycle or client-provided vehicle to enforce parking regulations and issue citations.
• Investigate and report suspected abandoned vehicles; coordinate removal as necessary.
• Assist with traffic direction during special events emergencies or peak hours as defined by the client.

Project & Process Management

• Implement operational projects and initiatives to improve efficiency and compliance.
• Coordinate special events emergency response plans and traffic management strategies in collaboration with clients.
• Ensure proper use and maintenance of enforcement technology vehicles and equipment.

Client & Stakeholder Interaction

• Serve as the primary point of contact for client communication regarding enforcement activities reporting and service quality.
• Prepare and deliver operational reports compliance metrics and performance summaries to clients and senior management.
• Address client concerns promptly and professionally ensuring high levels of satisfaction.

Compliance & Reporting

• Oversee citation issuance processes and ensure accurate documentation in enforcement systems.
• Monitor and analyze enforcement data to identify trends improve compliance and optimize operations.
• Ensure compliance with local ordinances safety standards and company policies.

Team Development & Culture

• Foster a positive customer-focused culture within the enforcement team.
• Provide ongoing training in conflict resolution customer service and technology tools.
• Promote safety awareness and adherence to ABMs training and safety programs.

Work Environment & Physical Demands:

• Exposure to inclement weather and potentially hostile individuals.
• Required to drive a four-wheel vehicle and/or walk long to automobile fumes and hazardous chemicals.
• Normally required to lift up to 50 pounds.
• Walking on foot in concrete parking structures moving cones barriers and exposure to inclement weather (wind/rain/snow/etc.)
• Exposed to heavy traffic.

Qualifications

One year of experience in public contact work or customer service.

Motor Vehicle Record must be clean and free of accidents or infractions.

MOST COMPETITIVE CANDIDATES WILL HAVE:

• Three or more years of experience in public contact work which includes direct contact with difficult angry or hostile citizens.
• Proficiency with Microsoft Office Suite (Outlook Word Excel PowerPoint SharePoint) and mobile operating systems (iOS/Android).
• Familiarity with the geography of client campus for daily patrol activities or giving directions.
• Demonstrated experience working in an environment using mediation and negotiation skills to deal with angry and hostile individuals while performing jobduties.
• Demonstrated experience working independently to successfully complete job duties.
• Ability to work well under pressure and multi-task in a fast-paced environment.
• Ability to communicate effectively and work effectively within a multi-cultural organization and serve a diverse customer base with outstanding customer service.
• Ability to deal with the public and maintain a calm demeanor.
• Proficiency in Windows based computer systems including spreadsheets databases and presentation such as Microsoft Outlook Word Excel Access PowerPoint and SharePoint.
• Bilingual language skills a plus.

LICENSE CERTIFICATION AND OTHER REQUIREMENTS:

• Current State of Washington drivers license.
• Must obtain First Aid certification within six months of hire.

POSITION REQUIREMENTS:

• Work hours include weekends and evening shifts.
• Work in inclement weather and exposure to automobile fumes hazardous chemicals and vehicular traffic.
• Physical ability to spend up to 100% of a scheduled shift on foot and potentially walk several miles per day.
• Pass an ABM Parking & Transportation competitive background investigation that includes driving record criminal history drug history financial history and reference checks.
• Pass the Compliance Officer Training and various ABM training & safety programs.