Professional Services Manager
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Who are we
UpGuards mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify assess and remediate cybersecurity risk across their attack surface vendor ecosystem workforce and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings instant risk assessments templated security questionnaires threat intelligence capabilities and agentic AI to give organizations a holistic view of their risk surface.
We have a rapidly growing customer base at UpGuard but one thing has remained the same our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. Were on the lookout for individuals who have a passion for helping others fixing problems and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights.
Why are we hiring for this role
As the Professional Services Manager at UpGuard you will lead our technical Player-Coach team in delivering full-spectrum Cyber Risk Posture Management (CRPM) services. You will bridge high-level architecture and hands-on implementation across our entire platform: Vendor Risk Attack Surface Management (BreachRisk) Human Risk (UserRisk) and AI Risk Automations. Your mission is to document complex business requirements and lead a team of practitioners to physically build and integrate these solutions into our customers security ecosystems driving measurable maturity aligned with the NIST Cybersecurity Framework (CSF).
What will you do
- Full-Platform Operationalization: Lead hands-on implementation projects that span vendor risk external attack surface discovery and human risk monitoring.
- AI & Automation Strategy: Architect and implement AI-powered Risk Automations that connect UpGuard to customer APIs (SIEM ITSM GRC) to automate discovery and remediation.
- Requirements Engineering: Lead discovery workshops to extract and document Business Requirement Documents (BRDs) that unify supply chain workforce and digital asset risks.
- NIST Maturity Advisory: Use the NIST CSF to benchmark customer maturity and execute technical roadmaps that move customers from Reactive to Continuous risk management.
- Team Leadership: Manage a team of Hands-on-Keyboard consultants ensuring high billable utilization (70-80%) and high-quality project delivery.
What will you bring
- Experience: 6 years in PS or Technical Consulting in Cybersecurity (specifically ASM GRC or SOC environments).
- Framework Expertise: Deep practical experience with NIST CSF 2.0 ISO 27001 and Supply Chain Risk standards.
- Technical depth: Strong understanding of API-driven automation Webhooks and digital footprint discovery.
- Leadership: Experience managing a billable technical team in a fast-paced SaaS environment.
UpGuard is a Certified Great Place to Work in the US Australia UK and India establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.
For applications to positions in the United States please note at this time we can only support hiring in the following US states: CA MD MA IL OR WA CO TX FL PA LA MO or DC.
Before starting work with us you will need to undertake a national police history check and reference checks. Also please note that at this time we cannot support candidates requiring visa sponsorship or relocation.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Close Protection
- Credit Control
- Customer Service
- Government
- Analytics
About Company
Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.
