Learning Development Lead Business Operations

• Training Delivery & Facilitation
  • Lead comprehensive hands-on training programs for new General Managers covering all operational team leadership and customer experience areas.
  • Ensure training content aligns with company SOPs safety regulations financial management and service delivery standards.
  • Facilitate classroom and on-deck (poolside) learning sessions role-playing scenarios and evaluations.
• Mentorship & Coaching
  • Serve as the primary mentor and direct report for new GMs throughout the training cycle.
  • Provide continuous coaching performance feedback and leadership development.
  • Assess trainee readiness and support seamless transitions into the GM role.
• Travel & Site Support
  • Travel to swim school locations as needed to support new GM onboarding (estimated 6075% travel).
  • Collaborate with district managers and local teams to provide in-person training guidance and transition support.
• Curriculum & Process Improvement
  • Contribute to the ongoing improvement of training materials manuals and checklists based on field experience.
  • Provide feedback to the L&D team on program effectiveness and suggest enhancements.
• Evaluation & Reporting
  • Track trainee performance and progress against key milestones.
  • Deliver weekly progress reports and final readiness evaluations to senior leadership.

• 35 years of leadership experience preferably in swim school operations retail fitness hospitality or education sectors.
• Prior experience as a General Manager or multi-site manager strongly preferred.
• Demonstrated experience in training mentoring or team development.
• Strong interpersonal skills with the ability to lead motivate and inspire new managers.
• Excellent verbal written and presentation skills.
• Willingness to travel regularly across assigned regions.
• CPR/First Aid certifications preferred (or willingness to obtain).
• Passion for youth education swimming and safety is a plus.

• Leadership Development
• Operational Excellence
• Communication & Coaching
• Problem Solving
• Emotional Intelligence
• Adaptability & Travel Readiness

• Frequent travel to various swim school locations.
• Ability to work a flexible schedule including occasional weekends during training cycles.
• On-site work includes time on the pool deck in classrooms and administrative offices.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.

When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!

Making Waves with Passion Purpose & Core Values!

At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about lifes accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.