Manager Research Operations
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
Join BILL as a Manager Research Operations and build the engine that powers world-class insights at scale. Youll lead the reinvention of Research Operations for a growing organizationenabling our integrated Research team as well as Product Managers and Designers to bring the voice of customers into every decision. If youre energized by designing systems that make research faster safer and more impactful this role is for you.
Youll shape the strategy team and tooling that connect researchers with the right customers processes and platforms. Partnering closely with legal finance security product and design youll define how research gets donefrom participant access and governance to data stewardship and metricsso BILL teams can move with clarity and confidence. This is a high-visibility leadership role with the mandate to scale operations and raise the bar for customer-centric decision making.
Responsibilities:
- Build lead and mentor a high-performing ResOps team.
- Develop and own a Research Operations roadmap; prioritize and resource strategic initiatives to deliver measurable outcomes.
- Reimagine core ResOps initiatives including: participant access & incentives; vendor/tooling strategy; research infrastructure; workflow automation; governance; and compliance. Oversee automation & AI transformation efforts within Research and identify opportunities across the broader R&D / VOC group.
- Establish Research Programs to empower and equip Product Managers Designers and Product Marketing Managers to improve customer understanding and directly conduct focused sets of research via self service mechanisms.
- Establish efficient workflows that integrate research into the marketing and product development lifecycle; reduce friction for researchers and participants.
- Serve as a strategic partner to Research leadership; translate needs into scalable programs policies and service levels.
- Build strong cross-functional partnerships (legal finance security design product product marketing GTM product ops) to align on standards budgets and risk management.
- Define and report operational metrics; continuously improve efficiency quality and researcher/stakeholder satisfaction.
Wed love to chat if you have:
- 3 years supporting research functions in a high-growth global tech company.
- 1 years building and leading Research Operations teams including hiring and performance management.
- Proven experience partnering with legal finance and security on tooling vendor management governance and budgets.
- Demonstrated success owning an operations roadmap and balancing near-term delivery with long-term scale.
- Exceptional communication and influence skills - up/down/across organization; ability to simplify complexity and drive alignment across teams.
Visa Sponsorship:Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones
Whats in it for you
Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
Manager
Key Skills
- Quantitative Research
- Spss
- Clinical Research
- Data Collection
- Clinical Trials
- Research Experience
- Statistical Software
- Survey Design
- Qualitative Research
- Market Research
- Research & Development
- Project Coordination
