Customer Service Associate

Customer Service Associate

Avantor provides a broad variety of mission-critical products and services for major pharmaceutical customers and works collaboratively with our clients to provide resource and deliver core scientific activities.

We currently have an exciting opportunity for a Customer Service associate to join our business in Ireland.

The successful candidate will be the driving force behind delivering excellent customer service and internal account management to our key customers

Working hours: Monday-Friday 08:00-16:30 and 08:30-17:00 Hybrid 2 days per week in the office

KEY TASKS MAJOR JOB DUTIES & RESPONSIBILITIES

• Processing orders managing deliveries (including creating viewing displaying and listing sales orders order confirmations) for various customers
• Responsible for internal account management for our key customers
• Offer one-time resolution on queries to customers
• Ensure customers receive all necessary regulatory certification
• Advising customers of delivery dates and status of orders
• Capable of resolving complex customer issues such as pricing and margin blocks
• Effectively handles customer complaints and reaches timely resolution
• Works alongside finance in resolving invoice queries for customers
• Co-ordinate with Finance re pricing account set up and charges
• Updating and validating all relevant customer information on our CRM
• Monitors open orders blanket order forecasts and virtual stock for customers

SKILLS KNOWLEDGE & EXPERIENCE

• Leaving Certificate (or equivalent)
• Experience in Customer Relationship role displaying excellent customer focus
• The desire to provide consistently high levels of customer service feeling comfortable with autonomously handling complex queries and questions
• Demonstrable experience building strong relationships with key customer contacts & key internal stakeholders
• Ability to work to tight deadlines in line with KPIs
• IT Literate example with MS Office applications
• Previous SAP knowledge a distinct advantage
• Prior experience within the Life Sciences industry a distinct advantage (but not essential)
• Excellent time management & telephone etiquette capabilities
• Highly professional written and verbal communication skills
• Proactive can work with minimal supervision
• Comfortable with a fast paced and dynamic working environment
• A proven team playey

OFFER

• Attractive salary in line with your qualifications.
• Working in a dynamic environment
• Annual performance bonus
• 25 days annual leave
• Educational assistance & support
• Company pension plan (with 5% employer contribution)
• Employee assistance program for employees and family members

Give your career a new swing and discover the professional possibilities within Avantor in Ireland

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.