Service Advisor
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Job Location:
Abilene, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Arrow Ford is seeking anexperienced Service Advisor to join our growing team. The right candidate is a confident communicator highly organized and genuinely motivated to help customers accomplish their goals.
As a Service Advisor youll serve as the primary point of contact for customers throughout the repair process building trust providing consistent updates and ensuring a best-in-class service experience from write-up to delivery.
Why Work at Arrow Ford
We invest in our people and it shows. Arrow Ford has proudly served Abilene since1964 and were committed to building careers not just filling positions.
Comprehensive Benefits Include:
- FREE childcare for school-aged children (I-CAN Kids program)
- Custom and competitive pay plans
- Low-deductible health vision and dental coverage
- Voluntary insurance options (disability cancer and more)
- 401(k) with company participation
- Paid vacation holidays and sick leave
- Company parties events and trips
- Employee discounts on vehicles accessories and service
- Closed on Sundays
Service Advisor Responsibilities
You will be responsible for delivering exceptional customer service while keeping repairs accurate efficient and on schedule.
Key responsibilities include:
- Greet customers listen carefully ask strong questions and identify service needs
- Accurately document concerns and vehicle issues on the repair order
- Verify and update customer contact information including email
- Review service history perform walkarounds/inspections and recommend maintenance as needed
- Provide complete accurate estimates for labor and parts
- Maintain consistent communication with customers regarding status and timelines
- Coordinate repair progress to ensure work is completed on time and fixed right the first time
- Obtain customer approvals for repairs (including additional recommendations)
- Inspect completed repair orders for accuracy pricing and legibility
- Meet or exceed add-on and service sales goals
- Follow up to ensure customer satisfaction
- Complete all required OEM and dealership training
Qualifications
- Service Advisor experience required
- Dealership experience preferred
- Ability to thrive in a fast-paced environment and manage priorities
- Strong communication and customer service skills
- Valid drivers license and clean driving record
- Willing to complete a pre-employment drug screen and background check
About Arrow Ford
Arrow Ford is locally owned and operated in Abilene Texas serving the community since 1964. The Arrow family includes Ford Mitsubishi Loan Arranger Arrow Point Auto Mall Service Department Quick Lane Body Shop Rental Car and Auto Accessories & More.
Our mission is simple: help our customers coworkers and communities accomplish their goals.
Arrow also created Arrow For Life a customer rewards program including an Engine For Life Guarantee lifetime oil changes and morebecause we believe in doing business the right way and building long-term relationships.
What Makes Arrow Different
I-CAN Kids (Free Childcare)
Arrow Ford provides free on-site childcare for school-aged children including after-school care summer care and coverage during holidays and bad weather daysbuilt to support dealership schedules and working families.
Training & Career Development
We invest in employee growth through OEM training in-house mentorship and career ladder programs designed to help you advance.
Employee Community & Discounts
From employee events to a support fund and meaningful discounts on vehicles and serviceArrow is a place where team members are valued.
Apply Today
If youre an experienced Service Advisor looking for a team that values professionalism communication and growthwed love to meet you.
Arrow Ford Service Department Abilene TX
Arrow Ford is an Equal Opportunity Employer and prohibits discrimination and harassment in accordance with federal state and local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Auto Accessories & More is the Big Country's destination for vehicle modification. From window tint and spray bed liners to grill guards, bumper replacement...
