At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.
Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service
Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
JOB SUMMARY
The Caesars Rewards Assistant Manager oversees Caesars Rewards Supervisors and Representatives to ensure all policies procedures and duties are properly followed. This role is responsible for training team members maintaining consistency and resolving customer conflicts using sound judgment and available resources. When not addressing supervisory tasks the supervisor may also perform representative duties.
HOW YOU WILL CREATE THE EXTRAORDINARY
Provides managerial supervision and support to the Caesars Rewards Supervisors and Representatives.
Leads all corporate Rewards initiatives including but not limited to enterprise-wide promotions CR VISA program.
Responsible for understanding business and coverage needs and all associated staffing functions.
Participates in the coordination and execution of promotional responsibilities.
Updates Caesars Rewards Supervisors and Representatives to new policies and procedures.
Monitors promotional activities ensuring all rules and procedures are followed explicitly.
Stays informed and aware of all hotel functions food and beverage offerings floor changes entertainment schedule and available amenities.
Follows and enforces all departmental policies i.e. dress code customer relations procedures etc.
Active participation in all staffing processes including hiring onboarding training and scheduling.
Trains all new Supervisors and Representatives and acquires the necessary codes materials and accesses the new employee will require.
Performs administrative duties as required completes necessary reports and other related assignments and projects in a timely fashion.
Assists Special Events and Casino Marketing teams when applicable.
Notifies the Director of any severe problems immediately i.e. system problems customer issues employee issues etc.
Additional related duties as requested by Management.
Responsibilities
WHAT YOU WILL NEED
Must be 21 years of age and able to obtain a Gaming Sheriffs card.
Associates degree or equivalent experience required; higher education preferred
Minimum of three (3) years of supervisory or peoplemanagement experience
Proficient in Microsoft Office and general professional PC applications
Experience with CMS WINet LEAP and PKMS preferred
Strong ability to communicate clearly and professionally in a business environment
Friendly approachable and customerfocused demeanor
Qualifications
ADDITIONAL REQUIREMENTS
Ability to work in a fastpaced casino environment with high noise and secondhand smoke
Requires prolonged standing walking and frequent movement throughout the property
Capable of managing high guest volume calmly while adapting to frequent program changes
Physical ability to bend lift to 50 pounds and respond to visual and auditory cues
Manual dexterity to operate standard office and rewards equipment
Flexible availability including weekends and holidays based on business needs
TOGETHER WE WIN
We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships.
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.
Required Experience:
Manager
DescriptionWE ARE CAESARSAt Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.Our Mission...
Description
WE ARE CAESARS
At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.
Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service
Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
JOB SUMMARY
The Caesars Rewards Assistant Manager oversees Caesars Rewards Supervisors and Representatives to ensure all policies procedures and duties are properly followed. This role is responsible for training team members maintaining consistency and resolving customer conflicts using sound judgment and available resources. When not addressing supervisory tasks the supervisor may also perform representative duties.
HOW YOU WILL CREATE THE EXTRAORDINARY
Provides managerial supervision and support to the Caesars Rewards Supervisors and Representatives.
Leads all corporate Rewards initiatives including but not limited to enterprise-wide promotions CR VISA program.
Responsible for understanding business and coverage needs and all associated staffing functions.
Participates in the coordination and execution of promotional responsibilities.
Updates Caesars Rewards Supervisors and Representatives to new policies and procedures.
Monitors promotional activities ensuring all rules and procedures are followed explicitly.
Stays informed and aware of all hotel functions food and beverage offerings floor changes entertainment schedule and available amenities.
Follows and enforces all departmental policies i.e. dress code customer relations procedures etc.
Active participation in all staffing processes including hiring onboarding training and scheduling.
Trains all new Supervisors and Representatives and acquires the necessary codes materials and accesses the new employee will require.
Performs administrative duties as required completes necessary reports and other related assignments and projects in a timely fashion.
Assists Special Events and Casino Marketing teams when applicable.
Notifies the Director of any severe problems immediately i.e. system problems customer issues employee issues etc.
Additional related duties as requested by Management.
Responsibilities
WHAT YOU WILL NEED
Must be 21 years of age and able to obtain a Gaming Sheriffs card.
Associates degree or equivalent experience required; higher education preferred
Minimum of three (3) years of supervisory or peoplemanagement experience
Proficient in Microsoft Office and general professional PC applications
Experience with CMS WINet LEAP and PKMS preferred
Strong ability to communicate clearly and professionally in a business environment
Friendly approachable and customerfocused demeanor
Qualifications
ADDITIONAL REQUIREMENTS
Ability to work in a fastpaced casino environment with high noise and secondhand smoke
Requires prolonged standing walking and frequent movement throughout the property
Capable of managing high guest volume calmly while adapting to frequent program changes
Physical ability to bend lift to 50 pounds and respond to visual and auditory cues
Manual dexterity to operate standard office and rewards equipment
Flexible availability including weekends and holidays based on business needs
TOGETHER WE WIN
We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships.
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.
With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.
Job Location:
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
