Automotive Service Consultant Lexus of Cool Springs
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Job Location:
Brentwood, TN - USA
Monthly Salary:
USD 50000 - 120000
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Lexus of Cool Springs in Brentwood is searching for an exceptional Service Consultant to join its expanding team and this opportunity is ideal for someone who thrives in a fastpaced guestfocused environment. This position places you at the center of a premier luxury dealership where you will guide guests through their service experience with confidence expertise and a commitment to excellence. As the primary connection between guests and the service department you will play a pivotal role in ensuring that every repair recommendation and interaction reflects the high standards of the Lexus brand.
Benefits
Health and dental insurance
Closed every Sunday and all major holidays
Paid vacation days
Paid Lexus training
Vehicle reimbursement program
IRA match program
Christmas club program
Key Responsibilities
Recommend repairs and services that genuinely support each customers needs ensuring trust and longterm satisfaction.
Confirm warranty and service contract coverage by reviewing records and clearly explaining all provisions and exclusions.
Manage service appointment scheduling and gather customer and vehicle information in advance whenever possible.
Work closely with service greeters to create a smooth and welcoming checkin experience.
Communicate customer concerns to technicians and coordinate test drives when needed.
Prepare detailed repair orders that accurately capture symptoms causes and required services; secure approval signatures; and enter all information into the service database.
Review service history and identify additional maintenance opportunities that support vehicle longevity.
Educate customers on proper vehicle care and the longterm value of following manufacturer recommendations.
Assign repair orders to technicians strategically to maximize efficiency and service quality.
Track repair progress throughout the day and proactively update customers regarding timing or cost changes securing authorization for any additional work.
Review completed repair orders for accuracy and completeness before closing them.
Provide clear confident explanations of completed work and associated charges.
Maintain exceptional customer satisfaction standards and uphold the dealerships reputation for excellence.
Coordinate work orders to support maximum productivity and a seamless customer experience.
Maintain a polished professional appearance.
Perform additional duties as assigned.
Qualifications
Minimum age of 19.
High school diploma required; GED accepted.
Basic mechanical understanding of automobiles.
Strong customer relations skills and the ability to connect with customer inquiries.
Effective verbal and written communication skills with strong attention to detail.
Computer literacy required; Reynolds and Reynolds experience is a plus.
Teamoriented mindset with a strong commitment to both customers and colleagues.
Friendly demeanor high energy and a willingness to exceed expectations.
Ability to pass all preemployment screenings including background check MVR drug test credit report and verification of a valid drivers license.
Required Experience:
Contract
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Performance of Brentwood LLC is committed to providing a Lexus experience that keeps you coming back. Visit our dealerships at Lexus of Cool Springs and Lexus of Nashviille.
