ServiceNow CMDB Product OwnerSpecialist

Building on our past. Ready for the future

Worley is a global professional services company of energy chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Were bridging two worlds moving towards more sustainable energy sources while helping to provide the energy chemicals and resources needed now.

Key Responsibilities
Data management: Ensure the accuracy integrity and consistency of CMDB data including managing Configuration Item (CI) relationships and performing regular audits.
Process integration: Align the CMDB with ITIL processes such as Incident Problem Change and Request Management.
Discovery and mapping: Implement and maintain Discovery and Service Mapping to automate the population of the CMDB and map dependencies between CIs.
Governance and standards: Define and implement CMDB policies procedures and standards to ensure data quality and compliance.
Reporting: Develop dashboards reports and service insights to provide visibility into the CMDB and health service.
Troubleshooting: Identify and resolve CMDB-related issues perform root cause analysis and suggest improvements along with operations team.
Collaboration: Work with IT and business stakeholders to define service strategies ensure data accuracy and support business outcomes.
Integration: Good understanding of various methods of integration to feed right records to CMDB to increase adoption & accuracy.
Experience in IRE rules & muti source CMDB is required.
Lead CMDB/ITOM strategy and implementation facilitating seamless access to information and continuous improvement.
Increase CMDB adoption within the platform to provide right data insights for users.
Analyze and optimize processes for improved service delivery and business performance.
Enable HAM with right & quality set of data for their process.
Setup roadmap for ITOM & Automation modules on SN platform.
Support HAM process as key advisor on standardizing & improving their process.
Enable and maintain service graph (SGS) connector-based integrations to CMDB like MS SCCM MS Intune Tenable etc
Enable data validation process to increase the data quality in CMDB.
Improve health metrics on the CMDB health dashboard to maintain a healthy CMDB for the organization.
Defining CI class and mapping rules for various Cis to categorize them in a consumable format.
Maintain CMDB to have all the possible & correct relationship between Cis to visualize their dependencies.

Required Qualifications and Experience
Educational Background: Bachelors degree or higher in Information Management Computer Science Digital Experience or a closely related field.
Professional Experience: Minimum of 10 years in large enterprise CMDB management with a proven track record of leading strategic planning process optimization and health improvement of CMDB on ServiceNow platform.
ServiceNow Expertise: Extensive hands-on experience with the ServiceNow platform including deep knowledge of its architecture core modules integration capabilities and best practices for configuration management and asset management.
Methodologies: Strong familiarity with ITIL framework Agile methodologies and DevOps practices with demonstrated ability to apply these frameworks to drive service improvements and business outcomes.
Certifications: ITIL V4 Foundation is required. ServiceNow CSA CIS-Data Foundations & CIS ITSM will add advantages.
Additional Skills: Experience & certification in ITAM/HAM will be preferred.
Analytical Skills: Ability to leverage data analytics to inform decision-making and enhance user experience and business performance.
Stakeholder Engagement: Proven experience engaging aligning and influencing stakeholders across multiple functions to support digital strategies and governance.
Leadership: Demonstrated competency in leading and empowering cross-functional teams to deliver targeted user-focused service improvements.

Remote Role from Colombia.

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Moving forward together

Were committed to building a diverse inclusive and respectful workplace where everyone feels they belong can bring themselves and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by law.

We want our people to be energized and empowered to drive sustainable impact. So our focus is on a values-inspired culture that unlocks brilliance through belonging connection and innovation.

And were not just talking about it; were doing it. Were reskilling our people leveraging transferable skills and supporting the transition of our workforce to become experts in todays low carbon energy infrastructure and technology.

Whatever your ambition theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons explore diverse opportunities and be part of delivering sustainable change.