911 Center Operations Manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
911 Center Operations Manager
Town of Vail Police / Emergency Communications Department
Full-Time Non-Exempt
Position Summary
The Town of Vail is seeking a highly organized and experienced 911 Center Operations Manager to lead the daily operations of our Emergency Communications Center. This critical leadership position serves as the operational backbone of emergency dispatch ensuring quality control policy implementation training and effective communication between internal teams user agencies and vendors. The Operations Manager plays a key role in public safety by directing systems operations supervising supervisory staff and serving as a key liaison across law enforcement fire EMS and regional stakeholders. This role also acts as the Director of Communications in their absence and must be prepared to step into hands-on supervisory or dispatch duties as needed.
Skills / Requirements
Skills / Qualifications / Education
Minimum Qualifications:
23 years of emergency dispatching experience and at least 2 years in a supervisory or related role; equivalent combination totaling 5 years may be considered.
Strong leadership and communication skills; demonstrated ability to manage teams and foster interagency collaboration.
Proficiency in public safety communications systems project management data analysis and training program development.
Knowledge of:
Emergency dispatch operations for Police Fire and EMS.
Public safety protocols QA/QI programs and policy development.
Computer-aided dispatch radio systems and 9-1-1 equipment.
Preferred Certifications:
NENA ENP (Emergency Number Professional)
NENA CMCP or APCO CCM
EMD CPR/AED (must obtain within 6 months if not currently certified)
CCIC/NCIC OSN (must obtain within 6 months)
Culture / Lifestyle / Benefits
Benefits
The Town of Vail is proud to offer an exceptional benefits package to support the well-being and financial security of our employees:
Health & Wellness:
Comprehensive Medical Dental and Vision Insurance
Preventive care covered at 100% and wellness bonuses (up to $300)
Preferred pricing and services with Vail Health & Vail Summit Ortho
Short-Term and Long-Term Disability coverage through New York Life
Employee Assistance Program (EAP) with counseling coaching legal & financial support
Financial Security:
Life Insurance & AD&D: 2.5x annual salary (100% employer-paid)
401(a) Town Pension Plan with up to 16.15% employer contribution
457(b) Deferred Compensation Plans including Roth options
Flexible Spending Accounts (FSA) and a $1000 Lifestyle Spending Account (LSA)
Time Off & Additional Perks:
Starting at 3 weeks vacation/holiday accrual
8 hours/month sick leave up to 1560 hours
Tuition assistance (up to $4000/year)
Housing assistance and free CORE transit bus pass
Free employee access to golf skating tennis and Nordic skiing at Vail facilities
Discounts via BenefitHub on retail travel and entertainment
For a full overview of benefits please refer to our 2026 Employee Benefits Guide or contact Human Resources at .
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
