Front Desk Lead

Loveland, CO - USA

Hourly Salary: $ 15 - 17

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Job Type: Full-time

Department: Events

Reports To: Events Director

Prepared Date: 01/20/2026

MISSION:

The Front Desk Lead serves the mission of Sunrise Ranch through conscious results-oriented stewardship of front desk operations and guest experience. By creating a consistent space of welcome clarity and care this role ensures smooth arrivals responsive service and effective coordination across departments. Through attentive leadership and accountable execution the Front Desk Lead contributes directly to the successful flow of events guest satisfaction and the fulfillment of Sunrise Ranchs greater purpose.

KEY RESPONSIBILITIES:

1. Guest Experience & Front Desk Operations

Set a welcoming and supportive atmosphere for community members visitors guests and retreat leaders.
Serve as a primary point of contact by responding promptly and professionally to phone calls emails and in-person inquiries.
Direct calls and information requests appropriately and ensure timely follow-up.
Process guest check-ins reservations payments and refunds using hospitality software.
Handle customer service requests and resolve issues in a fast-paced environment.

2. Front Desk Leadership & Coordination

Coordinate daily activities and task assignments for Front Desk and Front Desk Support staff.
Ensure all operational details are executed accurately and on schedule.
Train and onboard new Front Desk staff as needed.
Ensure proper opening and closing procedures are consistently followed.

3. Administrative Reporting & Inventory Management

Produce and maintain reports records and related documentation using hospitality software Microsoft Word and Excel.
Close out event files ensuring all guest payments are received and properly recorded.
Purchase and order items for sale at the Front Desk monitoring inventory needs.

4. Facility Support & Cross-Department Collaboration

Maintain a clean organized and welcoming Front Office environment including the entrance and office areas.
Provide operational support to Event Departments as needed including:
- Dining Host Support: Assist with meal service and cleanup dishwashing table and floor cleanliness restocking condiments and supplies and maintaining coffee and tea stations.
- Housekeeping Support: Assist with cleaning and resetting guest rooms conference spaces Pavilion Living Room Dining Room bathrooms and front entrance areas.
- Room Steward Support: Assist with meeting room setup according to facilitator needs.
- Kitchen/Dish Support: Assist with washing cookware and meal dishes as needed.

QUALIFICATIONS / SKILLS:

Core Competencies

Strong customer service and interpersonal skills with a guest-focused mindset
Ability to remain calm organized and professional in a busy dynamic environment
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to coordinate multiple tasks and priorities simultaneously
Team-oriented approach with willingness to support multiple departments

Minimum Qualifications

Previous experience in customer service hospitality or front desk operations
Basic proficiency with computers and office software (e.g. Microsoft Word and Excel)
Experience using or ability to learn hospitality or reservation software
Ability to stand walk and perform light to moderate physical tasks throughout a shift
Availability to work flexible hours as needed including evenings or weekends

Preferred Skills & Experience

Prior experience in a hospitality retreat center hotel or event-based environment
Experience supervising coordinating or training staff
Familiarity with inventory management and point-of-sale systems
Experience supporting food service housekeeping or event setup operations
Strong problem-solving skills and ability to adapt to changing needs

CONDITIONS:

As a member of the staff of Sunrise Ranch contributes to the overall success and fulfillment of our mission through:

Creative uplifting expression that inspires others
Enthusiastic contribution to the fabric of the Sunrise Ranch community
Diligent productive work that contributes to the Sunrise Ranch team effort
Supporting promoting and contributing to the vision plan and work of the Spiritual Director and the Trustees of Emissaries of Divine Light
Gives a clear supportive surround for guests visitors and staff

Work hours: Up to 40 hours which may include nights weekends and holidays.
Benefits: Health insurance dental and vision benefits paid vacation and holidays.

Physical Requirements: Ability to climb stairs ability to hear and understand instructions and act on them appropriately ability to see and ability to lift 25 pounds.

Compensation: $15.50 - $17.50 per hour

Sunrise Ranch honors Universal Being in all its formsthrough people through nature and through all creation. We see this attitude of honor for Universal Being as the pivotal factor for the future of humanity.
Most of all we honor and welcome the expression of Universal Being through ourselves. We believe that this orientation in living is what opens the door for a full knowing of the wisdom and love that is within everyone. It is what lets the individual give their greatest gift to the world and know the greatest fulfillment that is possible for a human being.

All of Sunrise Ranch is dedicated as a teaching and demonstration site for this essential wisdomboth the inner knowing of Universal Being and the practical application of that knowledge. This is why we practice and teach sustainable agriculture and farm-to-table food preparation. This is what is behind all the workshops conferences concerts and courses that we offer. This is what we teach in our internship programs and in all our courses for spiritual awakening and personal development. Sunrise Ranch exists to embody this truth and to bring it to the world.

We believe that Universal Being is doing its best to incarnate and express fully through each person not as a separate reality but as the core reality of who they are. And when it does that person becomes whole and creates wholeness in their world. They bring healing to the land to other people and to the planet. Whole peoplewhole world.

This is what allows our individual worlds to thrive. This is why Sunrise Ranch is flourishing. And it is the experience of this simple profound truth that will let Planet Earth become the garden home that it is destined to become.
To us this is not just a nice idea but a guiding principle to be embodied in everything we do. If you agree we welcome you to join us in bringing this experience to the world.

Responsive recruiterJob Type: Full-time Department: EventsReports To: Events DirectorPrepared Date: 01/20/2026MISSION:The Front Desk Lead serves the mission of Sunrise Ranch through conscious results-oriented stewardship of front desk operations and guest experience. By creating a consistent space ...