Sr. Manager, Pro Credit Operations

With a career at The Home Depot you can be yourself and also be part of something bigger.

Position Purpose:

The Sr. Manager Pro Credit Operations will oversee the teams systems processes and capabilities that support trade credit customer services and the field facing credit teams. This position will work closely with the entire Trade Credit Services Department third-party vendors and other internal Home Depot departments. This role will focus on the capabilities processes and teams that support and improve the trade credit function sales and AR management. Responsibilities for the role will include hiring training creating policies documenting procedures data analysis reporting developing/deploying/managing technical capabilities and involvement in the management and execution of day-to-day trade credit operations.

Key Responsibilities:

• 50%The management of Trade Credit Services (TCS) customer service and administrative teams including hiring training goal setting and performance management. Responsible for the management of TCS processes tasks vendor relationships and systems maintenance. Effectively utilize personal skills people and resources to ensure timely & accurate management of processes completion of tasks and an overall positive contribution to achieving department and organizational goals such as effective Accounts Receivable management customer service and sales growth.

• 25% The design documentation and deployment of new TCS processes projects and with maintaining the quality and accuracy of existing systems and processes including trouble shooting and resolving any issues errors or limitations that arise. Utilize personal skill sets collaboration with teams and project management to ensure capabilities within Trade Credit Services are efficient effective and reliable. Partner to establish and deliver clear goals ensuring execution meets expectations for timeline cost and impact.

• 15% Coordinate with key stakeholders and leaders from across the organization to communicate results present updates explain program strategies conduct training develop documentation and other content as needed to support the Pro Trade Credit program.
  
  10% Special Projects and other ad hoc requests as needed
  

Direct Manager/Direct Reports:

• Reports to VP of Credit Operations at SRS

  Accountable for direct supervision of others including recruiting training professional development and performance management.

Travel Requirements:

• Typically requires overnight travel less than 15% of the time (6-8 Weeks per year).

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 5 years of trade credit processes and AR management

  3 years of managing trade credit teams processes and systems

  
  Background in system/process design and implementation such as Microsoft suit of products Business Intelligence trade Credit Management Data Warehouse/SQL Alteryx Telephone User Interfaces (TUIs) and/or other IT & data analysis tools and systems utilized in Trade Credit.

Minimum Education:

• The knowledge skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 7 years with trade Credit experience preferred

Competencies:

• Interpersonal and Relationship Building Skills
• Team Management
• Talent Development
• Talent Recruitment
• Training
• Process Design Documentation and Management
• Data Analysis
• Underwriting Skills Trade Credit
• Collection Skills Trade Credit
• Trend Analysis and Reporting Trade Credit
• Time Management
• Strategic Development of Structures Policies and Processes - Trade Credit
• Utilizing Trade Credit Tools Systems and Vendors