Development Operations Associate Saint Paul, MN

Planned Parenthood North Central States

Minnesota Iowa Nebraska North Dakota South Dakota

Development Operations Associate Saint Paul MN

Pay: The anticipated salary range for this position is $19-$24 per hour depending on experience and qualifications. Compensation is determined based on a variety of factors including relevant work experience the skills required for the role internal equity market competitiveness and budget considerations. We are committed to ensuring fair and competitive pay for all employees
Shift times: Monday Friday flexible within 7:30am 5pm.
Location: Hybrid: remote and on-site up to 50% of time at 671 Vandalia Street Saint Paul MN 55114.
Job type: Hourly/Non-exempt
Travel: Occasional travel around Twin Cities metro for events.
Union Membership: This position is represented by SEIU.
Questions Contact .

Job Summary:

Under direct supervision of the Senior Manager of Development Operations the Development Operations Associate ensures accurate appropriate and timely processing and acknowledgement of contributions while ensuring the database is organized and maintained in a way that allows for the most effective identification cultivation solicitation and stewardship of all levels of donors. The Development Operations Associate responds to donor questions and requests both in phone and email. Development staff are advocates in implementing our mission of Advancing and protecting sexual and reproductive healthcare for all. They may perform other related duties as assigned.

Benefits and Perks:

We offer a comprehensive benefits package including:

• Medical Dental & Vision Insurance with equity-based premium tiers
• NICE HEALTHCARE. A free virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs free x-rays and physical tests live virtual physical therapy 550 free medications and more!
• HealthiestYou Virtual Care for employees outside of NICE Healthcares network. (ND and SD)
• Proximal Health Helps members access high quality cost-effective providers for certain services and offers $1500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off: PTO starting at .05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• Retirement: 403(b) with employer match 50% for the first 6% deferred
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote.
• Employee discounts for electronics appliances hotels gift cards apparel cars fitness memberships groceries and at Office Depot Verizon AT&T Dell & more.

We also offer:

• Start date flexibility.
• Travel reimbursement.

Minimum Qualifications:

• Data entry experience with database software
• Exceptional customer service skills

Your Day-to-Day Responsibilities:

• Process/import gifts from contributors (including cash gifts credit card gifts online gifts Planned Parenthood Online gifts matching gift contributions and pledges) and produce acknowledgement letters.
• Process monthly credit cards and ACH gifts; monitoring and as appropriate contacting donors who stop or start giving monthly; and working with other development staff to ensure proper cultivation solicitation and stewardship of monthly donors.
• Assist with monitoring and responding to calls to the general development phone line and email box. Provide excellent customer service and stewardship to donors.
• Maintain the fundraising database according to data entry guidelines ensuring that data is consistent accurate and accessible.
• Update non-development PPNCS lists in development database volunteers elected officials staff and board.
• Assist the Associate Vice President of Development Operations with the creation of and updates to policies and Standard Operating Procedures that impact the work of the PPNCS Development Operations team and the Development department.
• Ensure that these policies and SOPs are followed in day to day operations.
• Perform clean up and enhancement to preserve the integrity and accuracy of all constituent records including capturing and updating new information promptly and accurately.
• Assist with other development activities that meet the needs of the department and organization.
• Provide excellent customer service and stewardship to donors responding to all inquiries with accurate and appropriate information about Planned Parenthood. This included but is no limited to:
• Manage donor questions about gifts acknowledgements appeals database updates.
• Speak with donors about the mission legislation and political climate.
• Receive and work to address donors questions concerns and complaints. Record information transfer/forward calls and emails as appropriate and/or manage updating of the information as needed.

About Us:

At PPNCS we believe all people deserve the right the freedom and the opportunity to follow their personal ambitions and choose their own path toward a healthier more meaningful life. Thats why we protect promote and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy care and respect. We are looking for passionate dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: Our Mission.

When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed sex gender identity or gender expression national origin age veteran status marital status religion sexual orientation size disability socioeconomic status or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

*Any job offer will be contingent upon the results of a background investigation.*

This position is included in the SEIU bargaining unit and depending on state law requires union dues be deducted from employee paychecks in an amount up to 2.25% of gross pay.

Required Experience:

IC