Program Support Officer

Karratha - Australia

Hourly Salary: $ 38 - 48

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us

For more than 120 years Hope Community Services has walked alongside Western Australian communities helping people build safer healthier and more connected lives. We deliver a wide range of services across metropolitan and regional WA including alcohol and other drugs family and domestic violence youth justice mental health and community wellbeing.

HOPE is committed to culturally safe inclusive and person-centered services that strengthen individuals families and communities.

About the Role

As the Program Support Officer you will play a vital role in ensuring the smooth day-to-day operation of HOPEs programs across the Pilbara/Kimberley region.

Based in Karratha this role provides high-quality administrative reception and coordination support to program teams enabling frontline staff to focus on delivering effective services to the community. Youll work closely with the PCADS Manager Business Support Coordinator program staff clients and external stakeholders to keep services running efficiently professionally and in line with HOPEs policies and values.

This role is ideal for an organised proactive administrator who enjoys supporting teams building positive relationships and contributing to meaningful community outcomes.

Key Responsibilities Include

Providing administrative reception and program support services across the region
Managing client records correspondence mail and receipting processes
Preparing agendas and taking/distributing minutes for meetings as required
Coordinating meetings support groups and internal and external events including venues and catering
Ordering and maintaining program supplies and office resources
Supporting general maintenance requirements in collaboration with the Business Support Coordinator
Providing basic ICT support including printers phones copiers and security systems
Delivering high-level customer service to staff clients visitors and stakeholders
Supporting referrals and intake processes for PCADS clients
Maintaining accurate records in line with privacy confidentiality and document control requirements
Supporting data management reporting and program-specific initiatives
Be a representative for our internal work health and safety committee

Whats on Offer

Full-time role based in Karratha supporting services across the Pilbara/Kimberley
$38.65 per hour $10.12 per hour regional allowance super
Generous salary packaging - $15900.00 per year
Mon-Fri 38 hours per week
A supportive values-driven workplace that prioritises wellbeing and teamwork
The opportunity to contribute to essential community services in a meaningful way
A varied role where no two days are the same
Ongoing support and collaboration with a dedicated regional team

Youll Need

At least two years experience in a similar administrative or office coordination role ideally within a community services setting
Demonstrated competence in administration and office coordination
Experience working in culturally appropriate and respectful ways
Excellent interpersonal and written communication skills
Sound computer and administrative skills
Willingness and ability to undertake some manual handling and physical tasks
Flexibility to work outside normal hours occasionally (by prior agreement)
Willingness to join the internal work health safety committee

Essential Pre-Employment Requirements

Current C or A Class Drivers Licence
Working with Children Check
National Police Clearance (issued within the last 3 months)
First Aid Certificate

Next Steps

If youre organised community-minded and looking for a role where your skills genuinely support positive outcomes wed love to hear from you.

We strongly encourage Aboriginal and Torres Strait Islander applicants. HOPE is committed to providing a culturally safe inclusive workplace where all employees feel respected valued and supported.

Apply now with your resume and a brief cover letter outlining your experience and interest in the role. If successful you will be contacted for a phone discussion followed by an interview.

Required Experience:

Unclear Seniority

About UsFor more than 120 years Hope Community Services has walked alongside Western Australian communities helping people build safer healthier and more connected lives. We deliver a wide range of services across metropolitan and regional WA including alcohol and other drugs family and domestic v...