Systems Engineer I

DSS Inc. is a leading provider of health information software solutions and systems integration services supporting thousands of clinicians and administrative professionals across public and private healthcare organizations nationwide. We empower healthcare teams with innovative reliable and secure technology and were seeking aSystems Engineer I (IT) who is Responsible for providing operational leadership and thought leadership to a broad range of IT disciplines including system performance and resiliency network performance security administration and operations in physical/virtual and Cloud Windows and Linux environments.

Overview

The Systems Engineer I supports cloud containerized and traditional server workloads across AWS Commercial and regulated environments. This hybrid role combines modern Site Reliability Engineering (SRE) practices with core systems engineering. Responsibilities include improving reliability automating operations supporting patch and vulnerability management and ensuring consistent performance across Linux Windows and container platforms.
The engineer participates in an on-call rotation contributes to operational dashboards and runbooks and supports both proactive reliability efforts and reactive incident resolution. This role requires strong troubleshooting automation capability and an engineering mindset focused on repeatability scalability and compliance.

What we Offer

• Supportive collaborative and mission-driven team environment

• Opportunities for skills development certifications and career growth

• Meaningful work that directly impacts healthcare delivery and patient outcomes

The Systems Engineer I will:

Cloud & Container Operations

• Support and troubleshoot workloads in AWS including but not limited to EC2 ECS EKS SSM RDS VPC Lambda ALB/NLB ACM IAM and S3.

• Deploy monitor and troubleshoot containerized applications using ECS (Fargate) and assist with EKS-based vendor workloads.

• Maintain container lifecycle processes including image validation registry usage and vulnerability/SBOM scanning.

• Support multi-account AWS environments in both commercial and regulated enclaves.

Systems Engineering

• Maintain and troubleshoot Linux (preferred) and Windows Server workloads including IIS Active Directoryintegrated systems and cloud-connected services.

• Support backups snapshots replication jobs and DR readiness procedures.

• Configure and deploy systems using automation-first principles (Ansible AWX IaC scripting).

Reliability Engineering & Observability

• Implement and support monitoring using Datadog CloudWatch Splunk Azure Sentinel and PagerDuty.

• Create and maintain dashboards alerts and SLO/SLI-aligned monitoring.

• Participate in incident response and produce actionable postmortems.

• Identify failure patterns and drive operational improvements through automation.

Patch & Vulnerability Management

• Operate patching workflows across Linux Windows and third-party applications using enterprise and cloud patch management solutions.

• Analyze vulnerability findings coordinate remediation and provide audit-ready reporting.

• Maintain compliance with required patching windows cadences and regulated SLAs.

Service Management & Compliance

• Use ServiceNow for Incident Change Problem and Request Management in accordance with ITIL best practices.

• Support audit activities for FedRAMP SOC 2 and HIPAA by providing logs evidence screenshots and process documentation.

• Follow least-privilege MFA and approved access control procedures.

Operational Support & Cross-Team Collaboration

• Participate in a structured on-call rotation and respond to escalated alerts from monitoring platforms.

• Work closely with Engineering Security DevOps and NOC personnel to support high-availability operations.

• Develop and maintain technical runbooks SOPs and system documentation.

Additional Responsibilities

• Works with other departments teams as requested in recommending the required hardware and software topology for the right deployment architecture.

• Contributes to the development and completion of technical RFPs.

• Project management functions including managing the installation of new systems and other special projects.

Individuals working forDSS or any Subsidiarywill be subject to security and privacy requirements as explained in HIPAA FedRAMP and NIST 800-53. Additionally they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-riskcategory will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add modify change or rescind work assignments and make reasonable accommodation as needed.

Conditions of Employment:

• Must be a US Citizen or Permanent Resident.

• Must be able to pass a Federal background check

• Must be determined suitable for federal employment.

Required Skills:

• 3 years experience supporting cloud or enterprise systems.
• Strong Linux administration (RHEL Amazon Linux Oracle Linux CentOS Ubuntu).
• General Windows Server and IIS experience.
• Hands-on AWS experience (EC2 SSM VPC IAM RDS ALB/NLB CloudWatch S3 ACM).
• Container experience (Docker ECS Kubernetes basics).
• Experience with patching/vulnerability tools (Patch Manager Plus AWS Patch Manager Tenable Invicti).
• Familiarity with ServiceNow or similar ITSM platforms.
• Strong troubleshooting skills across network application OS and cloud layers.
• Scripting experience with Bash and/or PowerShell (Python preferred).

Preferred Skills:

• Experience in regulated environments (FedRAMP SOC2 HIPAA).
• Automation experience using Ansible CloudFormation Terraform or AWX.
• Knowledge of CI/CD workflows.
• Familiarity with SRE concepts (SLIs SLOs error budgets incident reviews).
• Experience with container security scanning (Snyk Grype Anchore).
• Relevant certifications:
  • AWS SysOps / Solutions Architect
  • Security
  • Linux
  • CKA/CKAD
  • ITIL v4 Foundation

Education:

Required:Bachelors degree or equivalent experience.

Desired:Degree in Computer Science Information Systems or related discipline.

Years of experience in a similar role:

• 3 years of experience supporting cloud or enterprise systems.

Compensation:

Salary at DSS Inc is determined by various factors including but not limited to location the individuals particular combination of education knowledge skills competencies and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $90000.00 to $135000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of DSS Inc.s total compensation package for employees.

Physical Demands:

DSS Inc. is an Equal Opportunity Employer.

If you need an accommodation seeking employment with DSS Inc. please emailor call . Accommodations are made on a case-by-case basis.