Learning Development Lead Pool Operations

• Training & Development
• Design and deliver hands-on poolside training workshops for new and existing swim instructors.
• Support the development and rollout of instructional materials training manuals and best practices for aquatic instruction.
• Facilitate onboarding and continuous learning for new AGMs specializing in aquatics ensuring they meet leadership and instructional benchmarks.
• Mentor AGMs to become high-performing leaders and trainers within their respective schools.
• Evaluation & Compliance
• Conduct regular on-site visits to franchise locations to observe lessons provide feedback and coach instructors.
• Evaluate instructor performance using standard rubrics and provide actionable development plans.
• Ensure franchisee operations are in compliance with brand standards safety policies and instructional protocols.
• Partner with local leadership to identify performance gaps and develop strategic training responses.
• Workshops & Professional Development
• Host regional or national aquatic-focused workshops and seminars to advance instructor skills and engagement.
• Stay current with industry standards and integrate best practices into training content.
• Promote a culture of continuous improvement and professional growth among aquatic teams.
• Collaboration & Leadership
• Work cross-functionally with operations safety and franchise support teams to ensure cohesive training efforts.
• Serve as a brand ambassador and training liaison to franchise owners and their teams.
• Contribute to the development and refinement of training strategies and long-term learning initiatives.

• Minimum 35 years of experience in swim instruction aquatics programming or a related leadership/training role.
• Proven experience training coaching or mentoring instructors or operational leaders.
• Excellent understanding of swim school operations safety compliance and customer service principles.
• Strong interpersonal facilitation and communication skills.
• Ability to travel frequently to franchise locations (including overnights and weekends as needed).
• Lifeguard CPR and relevant aquatic instructor certifications (e.g. WSI STA Swim England) are preferred.
• Experience in franchising or multi-site operations is a plus.

• Elevated instructor performance and customer satisfaction scores.
• Strong capable AGMs leading high-quality aquatic programs.
• Franchise locations consistently meet brand and instructional standards.
• A proactive energized training culture that drives excellence across the network.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.

When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!

Making Waves with Passion Purpose & Core Values!

At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about lifes accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.