Senior Product Marketing Manager Agent Empowerment

We are seeking a Senior Product Marketing Manager Agent Empowerment to bring together storytelling strategy and technology as Five9 is investing deeply in agent empowerment applications including:

• Five9 Agent Assist Real-time LLM-powered guidance next-best actions and coaching that help agents resolve issues faster and with greater confidence
• Five9 AI Knowledge Contextual AI-driven answers and recommendations delivered to live and virtual agents at the moment of need

In this role you will define how the Five9 agent empowerment portfolio is positioned in the market articulate clear differentiation and help customers understand the business value of augmenting human agents with AI.

Responsibilities

• Positioning & Messaging: Develop clear compelling messaging that differentiates the Five9 agent empowerment solutions - Agent Assist Summaries Transcription and AI Knowledge - across target personas including contact center CX and operations leaders.
• Product Launches & GTM: Own go-to-market strategy for agent empowerment products including positioning messaging launch planning use cases customer stories sales enablement and adoption strategies.
• Sales & Customer Enablement: Partner with sales solutions consulting and customer success teams to create impactful narratives collateral and training that drive acquisition conversion and expansion.
• Competitive Intelligence: Serve as the subject-matter expert on the competitive landscape for agent assist AI co-pilot and knowledge solutions translating insights into clear differentiation and sales guidance.
• Sales & Marketing Assets: Create high-impact customer- and sales-facing content including presentations videos webinars product overviews and enablement tools.
• Campaign & Content Collaboration: Work closely with demand generation and brand teams to support integrated marketing campaigns website content and thought leadership focused on agent empowerment.
• Cross-functional Leadership: Collaborate with product management to deeply understand product vision and roadmap bringing market and customer insights to influence future innovation.
• Industry Representation: Represent Five9 at conferences webinars analyst briefings and customer events.

Requirements

• Bachelors degree in Business Marketing or a related field; MBA preferred
• 5 years of product marketing (or equivalent) experience with demonstrated success in CX CCaaS agent assist AI co-pilot or knowledge management solutions
• Strong storytelling messaging and presentation skills
• Proven ability to work cross-functionally with product sales and marketing teams
• Fast learner who thrives in a dynamic fast-paced environment and brings attention to detail

Work Location: This role is fully remote for candidates whoresideoutside the50 mileradius of our San Ramon candidates whoresidewithin 50 miles of our San Ramon location this role is Hybrid and would require 3 days a week (M W TH) in our San Ramon office.