Bookshop Manager
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Job Location:
Mount Hermon, CA - USA
Monthly Salary:
USD 18 - 26
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
General Qualifications:
The Bookshop Manager is a Ministerial position. Ministerial staff render their work stewardship relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming Mount Hermon Association Inc.s (MHA) mission vision and beliefs. They are responsible for defining cultivating and leading MHAs Christian community conference programs and retreats.
Position Objective:
The Bookshop Manager is responsible for providing excellent customer service leadership planning business operations oversight and staff development for all aspects of MHAs retail including the Bookshop Ponderosa Lodge and summer pop-up stores to ensure missional objectives are reached financial commitments are maintained and continuously excellent customer service is delivered in a manner consistent with MHAs mission vision and values.
Key Job Accountabilities:
- Direct and manage the merchandise mix purchasing inventory and return function to ensure adequate retail stock and inviting product mix.
- Maintain the Bookshop and auxiliary retail spaces as inviting attractive orderly and clean so that customers enjoy spending time there.
- Hire train supervise and evaluate part-time and summer staff encouraging their development customer service and retail skills.
- Coordinate operations with several other departments including marketing food retail and guest services to optimize the guest experience.
- Resolve customer service issues in a professional and timely manner to guarantee customer service experience is excellent.
- Oversee the continual use improvement and implementation of inventory and point of sale systems and act as a resource to the rest of the organization in training regarding point of sale.
- Initiate and implement major improvement projects including but not limited to physical improvements communication efforts and operational process improvements.
- Oversee relationships with various contractors and vendors to ensure products and projects are completed on time and within budget.
- Miscellaneous special projects as assigned by the Sr. Director of Camp Services.
Supervisory Responsibilities:
Direct supervisory responsibility includes the authority to hire transfer suspend layoff recall promote discharge assign reward or discipline subordinate employees or effectively recommend such actions. This position has direct supervisory responsibilities for these positions:
- Bookshop Assistant Manager
- Bookshop Associate
- Summer Staff
Education/Certifications/Licenses:
- Minimum two years college preferred.
Work Experience:
- Minimum two years experience leading teams.
- Minimum one year previous retail or customer service experience.
- Two years bookshop retail experience preferred.
Knowledge Skills and Abilities:
- Strong interpersonal organizational problem solving and communication skills are essential.
- Ability to work alone or with others take initiative and able to work well under pressure are required.
- General accounting inventory management and POS/Inventory software skills experience are required.
- Ability to motivate encourage develop and minister to staff.
- Must be highly detailed.
- Skilled in the use of computer programs Word Excel and general experience with to ensure competency with the inventory and retail systems.
Physical Demands
- Requires standing for long periods squatting twisting and lifting/carrying up to 25 lbs. for a maximum of 20 feet.
Additional Requirements/Skills
- Ability to work a flexible schedule including weekends nights and holidays to support store hours conferences and events. Weekend availability is required.
- Adherence to the basic principles as expressed in MHAs Mission Vision Values and Commitment statements.
- Adherence to company dress code and professional standards for personal grooming and appearance.
- Must agree to and comply with MHAs employee driving guidelines for MHA-owned vehicles and use of personal vehicles for business purposes
- Satisfactory completion of background investigation as well as ability to provide proof of eligibility to work in the United States.
*This job description reflects essential functions of this position. It does not restrict managements right to reassign duties and responsibilities to this job at any time.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
