Salesforce CRM Developer

OSP India - Hyderabad Private Limited based out of Hyderabad takes a significant step forward in its evolution by becoming part of Otto Group one.O the new central high-performance partner for strategy consulting and technology for the Otto Group. This strengthens our mission to deliver innovative IT solutions for commerce and logistics combining experience technology and a global vision to lead the digital future.

Requirements

Are you ready to design the perfect omnichannel solution architecture for our customer service in the Salesforce Service Cloud Taking responsibility implementing innovative ideas and pioneering customer service processes are your strengths Do you thrive in a dynamic agile environment and aim to provide our customers with the best possible experience Your openness and strong communication skills set you apart and you have a comprehensive understanding of how the fashion and retail business is represented in the standard processes of Salesforce CRM

Then apply now as a Salesforce CRM Developer (m/f/d) and strengthen our CRM team in the implementation of Salesforce. Take the opportunity to actively shape the future of our organization!

Your Tasks

Develop and enhance the CRM architecture including future AI solutions
Configure and customize Salesforce features such as case management
Integrate third-party systems (e.g. telephony chatbots) using APIs and Mulesoft
Implement automate and create workflows to optimize customer service processes
Conduct data migrations validations and clean-ups
Participate in the entire development cycle from requirements gathering to deployment and support of our B2C Salesforce CRM solutions
Maintain and ensure the accuracy of developer documentation

Your Profile

At least 5 years of experience in software development administration and configuration of Salesforce CRM / Service Cloud solutions
Strong programming skills in Apex Visualforce Lightning Components and Flows
Hands-on experience in integrating systems via REST and SOAP APIs as well as middleware tools like Mulesoft
Solid understanding of IT security guidelines and cloud technologies
Several years of experience as a quality-conscious developer
Initial practical experience in integrating SAP S/4HANA is desirable
Openness to using AI tools and integrating them into daily workflows
Familiarity with working in agile projects and appreciation for flexibility and dynamism
A team player who enjoys sharing knowledge and is open to new challenges
Excellent English language skills written and spoken

Benefits

Flexible Working Hours: Support for work-life balance through adaptable scheduling
Comprehensive Medical Insurance: Coverage for employees and families ensuring access to quality healthcare
Hybrid Work Model: Blend of in-office collaboration and remote work opportunities with four days a week in the office