Coffee Customer Service Representative
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Job Location:
Hourly Salary:
Experience Required:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about the perfect brew or espresso machines Our client in the specialty coffee distributor business is looking for a high-energy Coffee Customer Service Representative to work in both their in-person showroom and providing customer service for online clients (phone calls/webchat). If you thrive in a fast-paced environment and love building genuine relationships with clients this could be the role for you.
- Full-time (45 hrs/week)
MondayFriday: 9:00am5:00pm
Saturday: 11:00am4:00pm - Optional: 4-day workweek (37 hrs) with Saturday required.
Responsibilities
Customer Support: Handle incoming inquiries via phone and email providing expert advice on brewing equipment and coffee blends.
Retail Showroom: Greet walk-in customers in the showroom demo coffee machines and create a welcoming informative experience.
Order Management: Accurately process orders through the system ensuring timely deliver and 100% customer satisfaction.
Problem Solving: Resolve shipping discrepancies and equipment concerns with empathy and efficiency.
Product Expertise: Become a "Coffee Pro" - Understanding the nuances of the equipment and roasts to best assist the customer.
Support other departments when needed during busy timesyoure a team player.
Requirements
- A specialty coffee enthusiast (not just a baristathis goes beyond shifts and lattes).
- 1-3 years of experience in Customer Service Retail Inside Sales or Hospitality.
- You know at least the basics about espresso machines grinders and brewersand youre hungry to learn more.
- Youre a people person who brings energy patience and great conversation to every interaction.
- You want a long-term opportunity in a company where your passion can turn into a career.
- You must be able to get to the Milton location for a 9:00am start time.
- Have experience in coffee retail barista work or sales of coffee gear.
- Know your espresso machines and grinders like the back of your hand.
Benefits
- $20/hour to start with strong potential for future growth.
- Full benefits after 3 months (medical dental vision).
- Paid vacation: 2 weeks in year one 3 weeks after that.
- Paid lunch breaks
- Work with fellow coffee geeks in a fun low-turnover environment.
- Stable full-time work in a company that values your input and love for coffee.
We thank all who apply for this position. We commit to "communicate quickly communicate often and communicate well". All applicants will be contacted within 5 business days. No phone calls please. IND1
Required Skills:
A specialty coffee enthusiast (not just a baristathis goes beyond shifts and lattes). 1-3 years of experience in Customer Service Retail Inside Sales or Hospitality. You know at least the basics about espresso machines grinders and brewersand youre hungry to learn more. Youre a people person who brings energy patience and great conversation to every interaction. You want a long-term opportunity in a company where your passion can turn into a career. You must be able to get to the Milton location for a 9:00am start time. Bonus If You: Have experience in coffee retail barista work or sales of coffee gear. Know your espresso machines and grinders like the back of your hand.
Required Education:
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Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
