Mental Health Specialist

The Mental Health Specialist collaborates with Disability Claims teams to support effectiveness of mental health case management. The role has far-reaching goals that include optimizing claims management practices enhancing mental health knowledge strengthening case manager skillset ensuring appropriate risk management and improving overall disability outcomes related to mental health disability claims. The Mental Health Specialist contributes to the improvement of Plan Member mental health and Plan Sponsor organizational resilience.

Responsibilities:

• Review mental health disability claims and document reviews in the case management system

• Recommend mental health community resources to impact mental health recovery for Plan Members

• Support case managers in managing mental health disability claims

• Provide one-on-one coaching to case managers about mental health disability claims

• Be the go-to person for our internal Disability Claims teams regarding mental health topics

• Develop and deliver training sessions to internal teams on mental health topics and updated mental health case management requirements

• Support any ongoing strategy development on managing mental health disability claims

• Be involved in thought leadership and meet with Plan Sponsors

• Communicate with treatment providers as needed

• Participate in working groups to develop strategic initiatives

• Develop and drive implementation of innovations in mental health case management in collaboration with internal teams

• Remain up to date regarding knowledge about mental health disability management and insurance practices

Required Qualifications:

• Masters degree in health sciences (or equivalent)

• Work experience in the clinical field of Mental Health

• Ability to coach and influence

• Passion working as part of a team

• Superior collaboration skills

• Strength in thinking autonomously focusing on complex tasks and creative problem-solving

• Analytical skills

• Ability to re-prioritize work under pressure and manage time effectively

• Strong presentation skills and experience

• Excellent verbal and written communication skills

• Solid working knowledge of PC applications

Preferred Qualifications:

• Experience working in disability management or disability case management

• Demonstrated experience training others

• Background in generating and implementing innovative solutions

• Experience in trend analysis and gap identification

• Ability to develop presentations and training materials

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.