AudioVideo & NetworkDesktop Support Engineer- CasualFreelance- Melbourne
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities Conference Room & AV Support
Provide onsite assistance for conference room and meeting room issues escalated from the Global Helpdesk that cannot be resolved remotely.
Troubleshoot and resolve AV and meeting room technology issues in focus rooms multi-purpose rooms (MPRs) boardrooms and customer-facing conference rooms.
Work closely with higher support tiers third-party AV integrators and equipment manufacturers to resolve complex AV issues.
Ensure proper setup configuration and functionality of AV equipment and video conferencing systems.
Deliver backup solutions during device failures (e.g. backup projectors bypassing failed devices).
Provide end-to-end event and meeting support including setup meet-and-greet and teardown.
Device Management & Break/Fix
Perform break/fix support by replacing faulty or end-of-life AV devices.
Decommission and dispose of old or faulty equipment in accordance with Microsofts recycling and asset disposal processes.
Provision whole-unit replacement devices for AV rooms under contract within defined SLA timelines (3-hour resolution after reaching site).
Facilitate OEM warranty repairs and coordinate third-party repairs when required.
Manage device loaners spare parts and replacement stock.
Skills & Requirements
Strong knowledge of AV systems meeting room technologies and video conferencing solutions.
Experience supporting Microsoft collaboration tools and meeting room environments.
Basic networking knowledge (LAN cabling connectivity troubleshooting).
Exposure to EUC support device management and onsite IT operations.
Ability to support non-Windows and non-Microsoft devices for basic connectivity and troubleshooting.
Excellent customer service communication and documentation skill
Required Skills:
audio/video support teams rooms support conference room management Wifi troubleshooting network implementation TCP/IP DHCP desktop support hardware replacement networking smart hand support excellent customer service communication skills documentation skills
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
