Player Service Agent
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Job Location:
San Juan, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
Serve as customers point of contact including handling customer changes and requests. Make reservations for guests conduct reservation follow-ups arrange transportation and assign special rooms and dinners. Prepare in-house envelops check-out slips airfare reimbursement slips for arriving or departing guest as well as other reimbursements. Answer calls from customers business partners and provide assistance as needed. Organize and classify documents (e.g. credit applications reservation forms) for filing. Deliver mail photocopy documents type and proofread customer correspondences as needed. Assist with mail and telemarketing campaigns. Assign new players sources codes for the appropriate junket representative. Complete temporary credit line approval This Travel Only (TTO) for guests.
Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and support team to reach common goals. Ensure adherence to quality expectations and standards. Move lift carry push pull and place objects weighing less than 30 pounds without assistance. Stand sit or walk for an extended time period. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
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About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
