Principal, Remote & Onsite Technology Support
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse talented people to join Alcon. As a Principal Remote & Onsite Technology Support you will be responsible forcoordinating Alconsinfrastructure systems and services for the Fort Worth this role you will work closely with theAmericas ServiceDeliveryManagerand the Global Data Center team in Fort Worth TX. In this role a typical day will include:
Coordinate service line and data center activities with key IT and business stakeholders that impact either the associates or IT infrastructure deployed across the Fort Worth campus.
Serve as reviewer and approver for hardware exception requests such as telephoneprinterand client computing equipment.
Guide the operations of the on-site print management service provided by a third party.
Align with facilities team IT service lines data centerteamand business stakeholders on physical IT requirements to support expansionsrenovationsand new construction.
Serve as an escalation for incidents and problems that are unresolved by first line support
Work closely with Americas Service Delivery manager to support IT effortsimpactingFort Worth based associates including field userslocatedacross the United States.
Provide support for several remote sites under the scope of theFort Worth campus.
Assistwith communicationescalationsand alignment of initiatives for Americas along with the APAC and EMEA regional infrastructure resources performing similar functions in their regions.
Managemaintainand conduct data integrity campaigns for the global tool related to physical site information management used by IT.
Maintain andoptimizethe site information management process including integration with the ITIL toolset and processes.
Host monthlymeetingsfor other infrastructure managers and site heads related to physical IT and service line updates.
Experience in IT service operations and/or applicationsinfrastructureand end user experience
Experience with structured cabling and networking foundational concepts.
Familiar with manufacturing operationsdistribution center operationsinfrastructureand services inGxPenvironments for regulated industries.
Familiar with concepts aroundcloud-basedinfrastructure such as Amazon Web Services (AWS) (SFDC) Microsoft Azure and Nutanix cloud platforms.
Experience using Service Now for Service Desk Ticketing and Operational Reporting.
Strongvendor managementand stakeholder management skillsoutstanding communicationskills to technical and non-technical audiences.
Demonstrated abilityto createbusiness cases for executive audience inclusive of financial knowledge.
Proven experience managingescalationsin afast-pacedenvironment.
Demonstrated ability to driveimplementationinclusive of project management competencies.
Proven experience delivering through both internal and external resources.
Demonstrated management of competing priorities.
Proven ability to build trust and drive changeleveragingboth the formal and the informal elements of the organization.
Proven ability to deal with uncertainty adjusting course as the circumstances change without jeopardizing the end goals and the achievement of the strategic objectives.
Ability to work independently and autonomously.
Proven ability to work effectively and collaboratively in a complex matrix organization.
WHAT YOULL BRING TO ALCON:
Bachelors Degree or Equivalent years of directly related experience (or high school 13 yrs; Assoc.9 yrs; M.S.2 yrs; PhD0 yrs)
The ability to fluently read write understand and communicate in English
5 Years of Relevant Experience
How You Can Thrive At Alcon:
Benefit from a growing innovative environment.
Sharpen your current skills and gain exposure within different areas of the business.
Join Alcons mission to provide outstanding innovative products and solutions to improve sight and improve lives!
#LI-DNI
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Contingent Worker
ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.
