Employment and Training Worker III

Applicants: If you are using education to qualify please remember to include copies of your transcripts degree(s) and/or certifications. Foreign degrees must have a U.S. Equivalency Report. Failure to submit may result in your application being disqualified.

ATTENTION JOB APPLICANTS: Please indicate in the supplemental question section if you are interested in a bilingual position. Job applicants must meet the minimum qualifications as outlined in the job bulletin and be successful in the interview process. If selected for a bilingual position as a condition of employment candidates who are selected for hire must receive a qualifying proficiency score on the Employment and Training Worker I/IIbilingual certification examination(s) administered by MSS.

• Interviews and evaluates eligible program participants employability to assist participants in achieving self-sufficient employment.
• Administers and interprets vocational measurement tests.
• Assesses clients employment and education history; identifies employment related skills abilities and barriers; develops goals and plans to improve skills and abilities and overcome barriers; provides career guidance and employment and training counseling; provides labor market information related to local employment possibilities; and as appropriate refers clients to employment related educational and training opportunities.
• May refer clients to other services such as substance abuse or domestic violence programs as appropriate.
• Conducts orientation workshops for new and returning program participants.
• Reads comprehends and applies complex regulations rules policies and procedures.
• Explains relevant program regulations rules and policies to clients and the general public.
• Conducts ongoing research to identify employment and training opportunities for program participants; and establishes and maintains contacts with regional employers and training providers.
• Completes and processes disbursement of funds documents for clients authorized supportive services i.e. childcare and transportation.
• Operates a personal computer including software programs and an automated system to enter and retrieve data manage individual client cases and overall caseload compile statistical reports and perform other assigned duties.
• Maintains regular contact with clients to monitor each clients completion of tasks and progress toward attaining goals that will lead to securing employment and compliance with program requirements.
• Documents evidence of individual clients non-compliance with program rules and regulations and follows procedures related to the imposition of sanctions.
• Performs a variety of clerical duties related to organizing prioritizing and scheduling assignments; meeting deadlines; completing forms reports and other documents; maintaining automated and manual files and logs; managing client cases; and fulfilling other responsibilities as required.
• Establishes and maintains cooperative effective working relationships with program participants; department employees; regional employers educational facilities trainers and all others who are program stakeholders and supporters.
• Performs related duties as assigned.

• Analyzes financial information and eligibility information to determine initial or continuing eligibility for multiple aid programs.
• Enters and retrieves numerical and narrative data and issues benefits from an automated computer system.
• Organizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy.

• General goals and purpose of employment preparation and training programs and public social services programs.
• Effective and appropriate career vocational and employment counseling techniques.
• Occupational fields and regional labor market trends for private and public sector employers.
• Services provided within the department or agency that program participants may require and the procedure for referring participants for those services.
• Local and regional socio-economic conditions.
• Characteristics customs and unique needs of local ethnic/cultural populations.
• Department and community resources available to program participants.
• Computer terminology and computer keyboard arrangement.

• Apply techniques and methods for conducting successful employment-related interviews record keeping and standard office procedures.
• Elicit factual information from prospective and current program participants who may exhibit behavior indicative of those experiencing deprivation and/or emotional difficulties.
• Accurately gather record and evaluate data necessary for the implementation of appropriate employment preparation and training programs.
• Prepare reports forms plans and agreements required by program rules regulations policies and procedures
• Use fact-finding techniques and perform in-depth and interactive interviewing.
• Plan and organize caseload to ensure that deadlines and regulations regarding time limits are met.
• Read understand apply and explain complicated and detailed correspondence and reports regulations and policy directives.
• Determine appropriate course of action in emergency situations.
• Enter information accurately into a computerized system and navigate effectively through automated multi-screen client record system
• Identify client problems that require referral to other social or community resources
• Speak and write in a clear and concise manner using correct English
• Read comprehend apply and follow complex rules regulations policies procedures and other written instructions including the policies procedures and programs of the Social Services Department.
• Use tact and diplomacy when communicating with all persons including those with different socioeconomic and cultural backgrounds
• Identify and assess program participants employment barriers and develop individual participant plans for securing employment.
• Monitor individual participants compliance with program regulations and when appropriate implement required sanctions.
• Regularly evaluate individual participants progress toward meeting established goals for securing employment; use appropriate methods to motivate and encourage participants and when necessary to counsel participants who have not met goals or expectations.
• Coach individual participants in how to prepare for a job interview and meet future employers job performance expectations.
• Present training workshops to groups of program participants.
• Establish maintain and manage complex records.
• Establish and maintain cooperative working relationships with co-workers supervisory and managerial staff; area employers who are willing to employ program participants; community based services providers of child care transportation and other services program participants required to attain employment goals; and all others with whom contact is made during the normal course of business.
• Operate office equipment such as a personal computer (including automated systems and software programs utilized by the department or division) calculator and photocopier.

EXAMINATION INFORMATION

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

Bilingual Examination
If selected for a bilingual position job applicants must meet the minimum qualifications as outlined in the job bulletin and be successful in the interview process. As a condition of employment candidates who are selected for hire must receive a qualifying proficiency score on the Employment and training Worker I/IIbilingual certification examination(s) administered by MSS.

For Employment and Training Worker I/II the required proficiency level is:

ILR Level 2- Limited Working Proficiency: At this rating level bilingual persons can satisfy routine social demands and limited work requirements. Bilingual persons at this level can handle basic social situations including introductions and casual conversations about current events work family and autobiographical information. At this level persons can handle limited work requirements needing help only with complicated or difficult subjects. Persons should have sufficient vocabulary and skill to handle topics without specialized knowledge. Persons at this level may have an intelligible and sometimes faulty accent and may not have thorough control of grammar for the required language.

Please review the bilingual examination information below:

SPANISH ORAL EXAMINATION
The oral examination is designed to elicit the full range of the target language to identify how well candidates use and control the language. The oral examination is administered over the phone and consists of a series of prompts (such as providing a description discussing a hypothetical event providing an opinion etc.) requiring an oral response. Candidates will be evaluated on comprehension communication grammar and vocabulary.

SPANISH WRITTEN EXAMINATION
The written examination is designed to evaluate the reading and writing proficiency of the candidate. The written examination is administered online and consists of several prompts presented in the target language. Candidates are required to provide a written response and will be evaluated on comprehension expression and mechanics.

ELIGIBLE LIST INFORMATION
A departmental open eligible list will be established for the county of Imperial. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at or upon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

EDUCATION DOCUMENTS

If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All ensure success in the examination or placement on the eligible list.

ADDITIONAL INFORMATION

• A valid drivers license is required at the time of appointment. Employees may also be required to drive their own car provide proof of car insurance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
• This position will require pre-employment drug testing a physical examination and fingerprinting for a background investigation.
• Government agencies accessing US government information which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information.
• Employees in this position will be required to drive in and out of the county to conduct business.

• This position may be stationed at one of the various County of Imperial Department of Social Services offices located in Brawley El Centro and Calexico.

• Employees may be required to work with clients of various age groups and clients with mental health issues physical health issues substance abuse issues victims of abuse and/or domestic violence at risk of abuse and financial instability.
• Employees may encounter hostile and emotionally troubled clients including children and parents under the influence of controlled substances and alcohol.
• Employees will be required to represent the County in administrative appeals and fair hearings.
• The ability to speak read and write Spanish in addition to English would be an asset in this position but is not required. Applicants for English/Spanish bilingual designated positions must take and pass the bilingual proficiency examination administered by the California Department of Human Resources Merit System Services.
• Please note: Effective February 11 2020 Extra-Help employees are eligible to apply for this position. Please refer to the Extra-Help Pilot Program available online through the Human Resources website for eligibility criteria. Extra-Help employees certified by Human Resources will be eligible to apply for inter/intra departmental recruitments. To become certified the extra-help employee must meet one of the following criteria: (1) have worked for the County for one (1) consecutive year at the time the recruitment is officially opened; or (2) have been hired for formal recruitment.
• All Imperial County employees are considered Disaster Service Workers and might be required to take the associated FEMA training.