VP Client ServicesPrincipal I

Summary/Objective

The VP Client Services/Principal I is responsible for the overall management and growth of defined Omega client portfolio which may exceed $ direct and control all client management activities to ensure growth stability and long-term is an external facing position.

Essential Job Functions

• ProvideoverallmanagementandgrowthofadefinedOmegaclientportfolio.Revenuegrowthimproved profitability and CSAT are key KPIs.
• Ensureclientgrowthplansaredevelopedimplementedandmodifiedasneeded.
• EnsureclientsarecompletelysatisfiedwithallaspectsofOmegasperformancetofacilitatefurther expansion of Omega services. Ensureclientstabilityandlong-termretention.
• Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services.
• LeadandmanageateamofoneormoreClientService Executives and/or Client Partners.
• Establish clear expectations forongoingclientcommunications as wellas ensuring monthlyand/or quarterlyperformance calls and onsite meetings occur timely and are effective.
• Identifyopportunitiesforexpandedservices andfacilitatetheadministrative details including butnotlimited topricingapprovals proposalscontracts etc.
• Manage escalated client issues and challenges involve appropriate senior management and operations personnel and respond promptly with appropriate feedback.
• Must be able to work in a matrix reporting environment and serve as an influencer of other key service roles including operations service lines solutioning finance legal etc.
• Partnerwithoperationsleaderstomonitoranalyzeandreportservicetrendsandhapsaswellastocreate performance improvement plans where necessary.
• Ensure proactive and effective client communication on Omega and industry matters that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of revenue cycle changes and the impact to providers.
• Partner with Sales / Sales Support to create SOWs contracts and/or contract amendments.
• Ensureclientcontractsareproperlyadministeredandbillingissuesareresolvedin a timely manner.

Key Success Indicators/Attributes

• Demonstratedabilitytoworkwithandthroughothersstrongleadershipanalyticalfinancial communication and problem-solving skills and the ability to act/decide accordingly.

• Exceptionalcustomerserviceandtheabilitytoplanorganizeandexercisesoundjudgement.
• Capableofcreatingmanagementlevelactionandremediationplansforclientsasneeded.
• An abilitytodevelopanindependentviewpointandpresentacompellingbusinesscasetosupport recommendations.
• Exhibit strong drive for results and success; conveys a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles setbacks and competing influences.
• Demonstrateself-motivatedandself-directedskills.
• Possessstrongtimemanagementandorganizationalskills
• Maintain courteousprofessionaland effectiveworking relationshipswithemployees atall levels of the organization.
• Abilitytolistencollectsynthesizeandresearchcomplexordiverseinformationforproposingeffective solutions.

Supervisory Responsibility

May need to manage a small team.

Work Environment

This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; and talk or vision abilities required by the job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time and hours of work are generally Monday through Friday 8:00 a.m. to 5 p.m. This position occasionally requires long hours and weekend position will work frequently with offshore teams within a cross-functional capacity to implement job duties.

Travel

Ability to travel both domestically and to our international offices in India Columbia and The Philippines; up to 25%

Required Education and Experience

• Strong working knowledge of the healthcare revenue cycle industry.
• Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations.
• Bachelors degree in healthcare administration business or related field. Masters degree in a similar field.
• A minimum of fifteen (15) years experience with at least five (5) years in a similar Client Partner role managing portfolio growth within the healthcare revenue industry.

Preferred Education and Experience

None

Additional Eligibility Qualifications

Security Access Requirements

In addition to the specific security access required by the employees client engagement the employee will

have access to the Omega Healthcare systems set forth in the Standard Manager profile.

AAP/EEO Statement

Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race color religion national origin gender age sexual orientation gender identity or expression marital status mental or physical disability protected veteran status and genetic information or any other basis protected by applicable law. Omega Healthcarealso prohibits harassment of applicants or employees based on any of these protected categories.

Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application interview or any other part of the hiring process please contact Human Resources at.

Other Duties