Customer Service Specialist (55162)

Applied Technical Services LLC (ATS) is a leading provider of critical testing inspection certification and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing power generation aerospace medical and defense. ATS was founded in 1967 and is headquartered in Marietta GA. Today the Company employs nearly 2100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Who We Are:

Express Calibration Services LLC (ECS) an ATS company is a leading provider of critical calibration and repair services and serves clients across a diverse set of large and stable end markets including manufacturing aerospace and defense.

Express Calibration Services specializes in the calibration of precision measurement and test equipment of various types. We are currently seeking a passionate enthusiastic Customer Service team member to be based at our Kansas City Lees Summit MO facility.

The Role:

The Customer Service Specialist is responsible for delivering exceptional customer service addressing inquiries resolving issues and ensuring a positive customer experience. The Customer Services Specialist is often the first point of contact for customers and serves as a liaison between the customer and the company and is essential for maintaining positive customer relationships and contributing to a companys reputation. They play a crucial role in ensuring customer loyalty and driving business success through exceptional customer service.

Key Responsibilities:

• Process received/completed precision test equipment service work.
• Assist customers with service quotes repair estimates job status parts and shipments.
• Follow up with customers to ensure their issues are resolved and their needs are met.
• Communicate effectively and professionally with customers.
• Respond to customer inquiries via phone e-mail or in person.
• Provide information about calibration products services policies and procedures.
• Resolve customer complaints and issues in a timely and satisfactory manner
• Document customer orders interactions inquiries and resolutions accurately in the companys database or CRM system.
• Determine appropriate solutions and take necessary actions to resolve issues.
• Collaborate with other departments or teams to address complex customer problems.

Required Experience and Skills:

• 1-2 years of experience in providing customer service and logistics support
• Experience in working with technical and/or shipping & receiving teams is preferred
• High school diploma or equivalent
• Detail focused and oriented.
• Ability to multitask and adapt in a fast-paced customer-centricenvironment.
• Proficient with Microsoft Office with the ability to learn new software.
• Familiarity with customer service software CRM systems and office software.
• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities
• Ability to complete tasks and projects with minimal supervision.
• Ability to lift 30 Lbs. unassisted.

Benefits include: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Relocation assistance Tuition reimbursement Vision insurance company issued credit card and/or reimbursement for all business-related expenses.

EOE/AA/M/F/Vet/Disability

Applied Technical Services is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race color religion gender age national origin disability veteran status or any other protected characteristic as established by law.

U.S. Persons Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (ITAR). Accordingly the company will consider only U.S. Persons for this position. A U.S. Person includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e. green card holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.