Health Educator Sr

Anticipated End Date:

Position Title:

Job Description:

Location: This role enables associates to work virtually full-time with the exception of required in-person training sessions providing maximum flexibility and autonomy. This approach promotes productivity supports work-life integration and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law.

Hours for this role are 2:30pm-11:00pm EST Monday-Friday

The Health Educator Sr is responsible for responding to inbound inquiries for disease management or medication alert programs. Serves as a subject matter expert.

How youll make a difference:

• Provides information to members eligible for disease management or medication alert programs.

• Makes outbound attempts to program members to provide health information according to program standards.

• Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.

• Diffuses situations with members who are resistant to health coaching and/or disease management interventions.

• Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.

• Assists with increasing participants motivational level by addressing barriers and assessing needs.

• Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.

• Conducts behavioral assessments to identify individual member knowledge skills and behavioral needs.

• May coordinate with others in the multi-disciplinary clinical team.

• May serve as mentor for orientation and training of new staff.

• Serves as resource expert to Health Educators and provides guidance about processes and systems including assisting with complex calls and complaints and other issues.

• Prepares and presents in-services to the Health Educator team.

Minimum Requirements:

• Requires BA/BS in appropriate field of specialization and minimum of 4 years of related experience in direct care health education exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.

Preferred skills qualifications and experience:

• Prior experience in health coaching disease management in a call center environment and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.

• Certification or advanced certification and/or licensure appropriate to field of specialty preferred.

• MS preferred.

Job Level:

Workshift:

Job Family:

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.

We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.