Customer Success Manager

For decades DTN has been the silent force behind some of the worlds most critical industrieshelping businesses navigate complexity uncertainty and risk with smarter faster decisions. From agriculture to energy to weather intelligence our proprietary Operational Decisioning Platform transforms raw data into decision-grade insightsenabling companies to optimize supply chains ensure market stability and safeguard infrastructure against disruption. We dont follow trendswe set the standard for precision trust and operational impact.

Job Description:

We are looking for a highly responsive technically savvy Customer Success Manager who thrives in a fast-paced high-volume environment. This role is focused on managing a large book of transactional accounts through primarily tech-touch and reactive engagement with an emphasis on retention issue resolution and customer responsiveness.

CSMs in this role are organized efficient and customer-focused. They excel at managing inbound requests resolving issues quickly mitigating cancellation risk and ensuring customers continue to receive value from DTN solutions. This role is ideal for someone who enjoys working at speed juggling multiple priorities and delivering consistent high-quality support across a broad customer base.

Successful candidates are analytical adaptable and comfortable working with customers at various stages of the lifecycle. They communicate clearly follow defined processes and collaborate closely with internal teams to resolve customer issues and protect revenue.

What You Will Be Responsible For:

• Manage a high-volume portfolio of customers through primarily tech-touch and transactional engagement
• Serve as the primary point of contact for inbound customer requests including questions issues and cancellation inquiries
• Respond quickly and professionally to customer inquiries via email phone chat or ticketing systems
• Proactively monitor customer health signals (usage engagement renewals) to identify and mitigate churn risk at scale
• Reactively manage cancellation requests following defined internal guidelines and escalation processes to retain revenue
• Execute standardized onboarding adoption and renewal motions at scale
• Reinforce product value through education troubleshooting and best-practice guidance
• Drive renewals and retention through timely follow-up issue resolution and customer advocacy
• Identify opportunities to reduce churn by addressing product confusion adoption gaps or service issues
• Maintain accurate account records notes and activity tracking in CRM and customer success platforms
• Collaborate with Sales Support Product and Leadership teams to escalate issues and resolve customer challenges efficiently
• Communicate product updates releases and changes to customers as needed
• Follow defined playbooks and workflows to ensure consistent customer experiences
• Meet or exceed performance expectations related to response time retention and customer satisfaction

What You Will Bring to the Position:

• 2 years of experience in Customer Success Account Management Customer Support or a related SaaS role
• Comfortable managing a large volume of accounts and daily customer interactions
• Strong written and verbal communication skills
• Ability to remain organized and effective in a fast-paced queue-based environment
• Strong technical aptitude and ability to quickly learn new tools and platforms
• Experience working in a tech-touch or transactional customer model
• Experience mitigating churn handling cancellation requests or managing renewals is a plus
• Experience working with CRM systems ticketing tools and/or live chat platforms
• Highly responsive detail-oriented and process-driven
• Empathetic customer-first mindset with a calm and professional demeanor
• Results-oriented with a bias toward action and timely follow-through
• Must be willing to work permanent night shifts.

What you can expect from DTN:

• Competitive Salary
• Generous PTO
• Flexible work arrangements
• Healthcare coverage extended to three dependents on day one of employment
• Retirement plan
• Unlimited access to 13k courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

DTN Philippines Inc. is proud to be certified as a Great Place to Work (2026) a testament to our global commitment to creating a positive workplace culture.

Compensation:

The targeted hiring base pay range for this position is between PHP 56000 and PHP 74000 monthly. DTN is a pay-for-performance organization which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors including but not limited to prior work experience training/education transferable skills business needs internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market-competitive variable pay and benefits.

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About DTN:

DTN is a global data and technology company helping operational leaders in energy agriculture and weather-driven industries make faster smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insightsempowering customers to expand their margins accelerate growth and outpace risk. With more than 1200 employees globally DTN serves the companies that feed fuel and protect the world.

At DTN we value clarity trust and action. Were a team of problem-solvers outcome-drivers and industry nerds who believe that precision matters and that mission is at the core of what we do.

• Trust Built: We earn it. We keep it. We protect it. Our neutrality precision and integrity are non-negotiable.

• Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.

• Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals fields flight paths and forecasts.

• Future-Forward: We see whats coming- and were ready. We help customers lead through change with smarter decisioning.

Recruitment Fraud Notice:

DTN is aware of incidents where external parties have impersonated our organization issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @ email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN please do not engage. Contact our Talent Acquisition team at to verify the legitimacy of any any fraudulent messaging as phishing or spam.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds including minorities women veterans and individuals with disabilities.