Regional IT Manager (EMEA & LATAM)

Job Location:

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

This role will be based in Dublin Ireland.

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.

LinkedIn is looking for a Regional IT Manager (for EMEA/LATAM) within LinkedIns Productivity Engineering Operations (PE Ops) organization. The Productivity Engineering Operations organization spans technology across LinkedIns infrastructure security and business Products and Applications. We work to improve and transform the employee technical support experience by delivering support services that are effortless self-service-first and ideal candidate is a hands-on manager with strong technical depth people leadership skills and experience operating in a distributed multinational tech environment. This candidate should also be fluent with building scalable support solutions and driving transformation in enterprise IT.

Join us to transform the way the world works.

About the Role

The Regional IT Manager is responsible for overseeing and optimizing all IT operations across a defined geographical region. This role ensures systems infrastructure and support services operate efficiently securely and in alignment with global organizational objectives. You will partner closely with crossfunctional leaders local IT teams and global technology stakeholders to deliver reliable scalable and costeffective IT services.

Key Responsibilities

Regional IT Operations & Service Delivery

Ensure smooth daytoday IT operations across all sites in your region including enduser technical support hardware/accessories asset management & ITAD printing event support etc.
Develop implement and maintain regional IT policies procedures and operational standards aligned with corporate IT governance.
Partner cross-functionally with Security Facilities Workplace Finance and HR to plan expansions moves or remodels with minimal disruption.

Leadership & Team Management

Lead coach and develop a team of full-time regional IT professionals including performance management and career development.
Provide technical guidance and escalation support to full-time and contracted employees to ensure timely resolution of complex issues.
Oversee staffing levels team development and resource planning for ongoing and emerging needs.

Technology Strategy & Project Execution

Develop and execute regional IT strategies that support global organizational goals growth and modernization initiatives.
Plan and lead IT projects/tasks hardware & software upgrades and technical enhancements across multiple locations.
Conduct technology evaluations recommend new tools and ensure adoption of industry best practices (e.g. ITIL security frameworks).
Drive optimization and improve cost-to-serve through the use of AI and automation tools.

Risk Management Compliance & Security

Establish and maintain disaster recovery plans security protocols and data protection standards across the region.
Ensure compliance with regulatory requirements (e.g. GDPR) organizational controls (e.g. SOX) and internal audit guidelines.

Stakeholder Partnership & Communication

Act as the primary IT partner for EMEA & LATAM business stakeholders ensuring technology aligns with business needs.
Provide regular reporting on service performance and health to senior leadership.
Own vendor/MSP performance contracts and renewals; negotiate SLAs and drive continuous improvement.

Financial & Resource Management

Prepare and manage the regional IT budget optimizing spending and forecasting for future needs.
Evaluate costeffective technology solutions that support growth/scale and provide operational efficiency.

Qualifications :

Basic Qualifications:

Bachelors degree in Information Technology Computer Science or a related field (or equivalent practical experience).
7 years management experience in IT operations or multisite technology leadership.
5 years of experience with IT service management and support ticketing tools (e.g. ServiceNow ZenDesk etc.).
2 years minimum experience managing regional budgets

Preferred Qualifications:

10 years management experience in IT operations or multisite technology leadership.
Track record improving CSAT MTTR and SLA attainment while reducing support costs.
Exposure to or direct experience creating & using AI solutions to augment human support processes.
Experience managing vendor (managed service provider) ecosystems.
Ability to operate strategically while maintaining a handson approach.
Experience with cloud platforms (AWS Azure or GCP) and modern identity solutions.
Understanding of compliance and data protection regulations within EMEA & LATAM.
Familiarity with ITIL practices KPIs SLAs and service management frameworks.
Experience in a fast-paced technology organization.
Proficiency in data analysis tools such as Tableau Power BI or SQL to track KPIs and drive data-informed decisions.

Suggested Skills:

People Management
IT Service Management
Support ticketing tools
Multisite technology leadership.

Additional Information :

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :

Employment Type :

Full-time

This role will be based in Dublin Ireland. At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn offi...