Master Control Room Operator (Group 9)

With teams on the ground around the world we report award-winning stories at speed. We tell all sides but take none. We go back to the start where theres no bias and no agenda to tell the real story.

Thomson Reuters is seeking an experienced Master Control Room Operator (Group 9) for our TV Support & Operations team based in Washington DC.

The successful candidate will primarily work in our fast-paced 17/7 MCR operation and will be responsible for the business critical technical assessment co-ordination and supervision of incoming news feeds and transmission of news coverage to Reuters video products.

The individual will also be required to assist in other areas including training documentation technical planning equipment testing preparation and deployment and direct operational support of equipment in the field.

About the Role

In this opportunity as MCR Operator you will:

• Be multi-skilled in a fast paced operational environment working in the Washington DC MCR and in collaboration with MCR teams globally.
• Provide technical supervision configuration routing and co-ordination of video/audio signals from linear and file-based sources ensuring successful delivery of editorial content.
• Understand modern IP transport protocols for video and relationship of these to cloud working.
• Complete thorough and continuous assessment of signal qualities ensuring that all areas of the operation run to a high technical standard.
• Perform proactive health checks to confirm functionality of key systems and first-level fault diagnosis.
• Quickly identify service-affecting issues and effectively liaise with support teams globally to ensure they are professionally addressed.
• Continually review and optimize operational protocols to ensure they meet business needs.
• Maximize service quality and efficiency for internal/external customers through appropriate forward planning and the effective management of multiple tasks.
• Work closely with senior staff and support teams to ensure the prompt and efficient flow of appropriately detailed information to all stakeholders.
• Participate in and contribute to structured training and development.

About You

Youre a fit for the role of MCR Operator if your background includes:

• Good knowledge of Video and associated signal formats practical IT infrastructure and connectivity linear video and file transmission methods and video conversion techniques.
• Quality assessment skills required to supervise TV operations to a high technical standard.
• Good levels of situational awareness and the ability to work efficiently under pressure.
• Good written/verbal communication skills for the clear flow of detailed information.
• Willingness and pro-activity to assist in all areas of the operation plus an ability to work either independently or as part of a team.
• Excellent understanding of customer requirements and an ability to adopt the most appropriate approach to meet their needs.
• Previous experience of Broadcast TV Operations.

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Whats in it For You

At Reuters our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Global Career: As a global company we can offer a truly international career and progression opportunities.

• Learning & Development: On the job learning and coaching. We also have a dedicated training team focused on the continuous development of our journalists.

• Industry Competitive Benefits: We offer competitive salary packages and market leading benefits including paid volunteering days.

• Perks: Work alongside Pulitzer Prize-winning journalists and a team who provide unmatched award-winning coverage of the worlds most important stories.

About Reuters

Reuters is the worlds largest multimedia news provider. Founded in 1851 it is committed to the Trust Principles of independence integrity and freedom from bias. With unmatched coverage in over 16 languages and reaching billions of people worldwide every day Reuters provides trusted intelligence that powers humans and machines to make smart decisions. It supplies business financial national and international news to professionals via desktop terminals the worlds media organizations industry events and directly to consumers.

About Thomson Reuters

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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