Genesys ProductSupport Co-Op

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Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale IA and Wilmington DE BTS provides innovative and customer-focused IT solutions to the majority of WRBCs 60 operating units across the globe. BTSs wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand but proactively plan for the Whats Next in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members but themselves and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles youd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services: Right Team Right Technology Simple and Secure.

The Co-OPprogram provides highly motivated and qualified students with the opportunity to gain hands-on experience receive valuable on-the-job training and deepen their understanding of business and technology in a real-world setting. Participants are fully embedded within their assigned teams where they contribute to meaningful projects collaborate with professionals across departments and develop practical skills aligned with their academic background and career interests. This experience is designed to bridge classroom learning with professional application offering exposure to industry tools technologies and leadership engagement.

This role would be working with our admitted policy system product and support team. An ideal candidate would be interested in a career in Product Management or Business Administration with an interest in the Insurance industry.

This team member would be responsible for working on support tickets from our Operating Unit partners helping to solve real life business problems. They would also assist our team members with quality control work as well as writing business requirements for enhancement requests.

Support Technical Operations:

• Assist with configuring policy system enhancements and quality control work.

Contribute to Projects

• Work on assigned projects that align with their academic background and team objectives.

Provide End-User Support

• Help resolve service tickets and respond to technical inquiries with a customer-service mindset.

Document and Analyze

• Maintain documentation for team processes assist in testing and implementation and contribute to process improvement initiatives.

Collaborate Across Teams

• Engage with cross-functional teams participate in meetings contribute to team goals and shared deliverables.

Hands-On Experience

• Co-ops are embedded in their teams and gain exposure to real-world IT environments tools and workflows.

Mentorship & Coaching

Each student is typically paired with a coach or mentor to guide their development and integration into the team.

• Strong communication skills (oral and written) especially for working with both technical and non-technical teams.
• Demonstrated problem-solving ability and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Customer service orientation and a collaborative mindset.
• A high school diploma or GED is required.
• College Status: You must be currently enrolled in a degree program related to the field or have recently graduated with a relevant degree.
• At least 2 years of college coursework preferred

Curiosity and eagerness to learn new technologies.