Sales & Events Coordinator

Showboat Hotel & Island Waterpark

Job Location:

Atlantic City, NJ - USA

Hourly Salary: USD 18 - 22

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Summary of Position

Responsible for providing smooth administration of the Sales & Events Department to the standard required by the Hotel. To follow up on all assigned accounts (walk-throughs meetings & event set-ups etc.) walk-in site inspections and in-house group arrangements.

Organizational Relationships

Reports to:	Director of Sales/General Manager
Supervises:	NA

Qualifications and Skills

Must be 18 years of age or older
Proficient in Microsoft Office Suite (Word Excel PowerPoint) and Sales systems.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask and work under tight deadlines.
Professional demeanor and strong interpersonal skills.
Customer-focused and proactive approach.
Team-oriented with ability to collaborate across departments.
Flexible and adaptable to changing priorities.
Enthusiastic about sales and event management.
Work flexible schedule including nights weekends and/or holidays as needed

Education and Experience

High School diploma/GED or equivalent education
Previous experience in sales customer service or event coordination is a plus.
Previous administrative or customer service experience preferred

Duties and Responsibilities

Answering reviews and overseeing deposit schedules
Updating details in opera such as routing notes and comments assisting with details for group resumes such as arrival times and special requests.
Set up events on the group side.
Reservations - charging customers checking cancellation penalties reaching out to guests via phone when needed
Overseeing Hotel Planner requests
Coordinate all internal and external correspondence BEOs incoming mail and other administrative duties for the Sales Department.
To maintain complete and supported records of all correspondence sales agreements contracts and quotes for the hotels.
To provide a courteous professional efficient and flexible service at all times.
To be entirely flexible and adapt to rotate within the different sub-departments of the Sales Department Reservations Department or any other Department of the hotel as assigned
To perform all duties and tasks when rotated or assigned to another Department as per Master Task List or Standards of Performance for that Department.
To coordinate all amenity deliveries to groups along with the Hotel Front Desk.
To ensure the correct follow-up gifts or cards have been arranged.
To be fully conversant with all services and facilities offered by the hotel.
To utilize OPERA for all account management functions.
To ensure correct booking procedures are implemented including group room and meeting program history contractual agreements room block analysis etc.
To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
To ensure that all sales contracts follow the established Hotel Policies & Procedures
To project a warm professional and welcoming image.
To ensure that an efficient and accurate filing system both manual as well as electronic is maintained at all times.
To ensure that up-to-date OPERA records of all corporate and group accounts. To be demanding and critical when it comes to departmental standards.

Performs other related duties as assigned by the Sales Team Managers and Directors.

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

1) Friendly Focused we are committed to creating a fun environment that embraces families and children of all ages.

2) Kindness Focused we demonstrate kindness in everything we do seeking to uplift and support all of those around us.

3) Team Spirit we foster a respectful workplace where team members work together to exceed our guests expectations.

4) Hearts the Serve we are driven by a passion to bring joy and happiness to the guests that we serve.

5) Take Ownership we take full responsibility for our actions and the resulting outcomes embracing personal accountability.

Essential Functions

The ability to attend work predictably and regularly and to be punctual.
The ability to work varying schedules including evenings weekends holidays and extended hours as business operations dictates
The ability to read and understand documents drawings and instructions (whether presented in written oral diagram or schedule form).
The ability to work with mathematical concepts and to apply concepts to practical situations.
The ability to work cooperatively with others.
The ability to deal politely and professionally with customers and coworkers.
The ability to perform several tasks at once.
The ability to follow directions or instruction.
The ability to use a computer to communicate create and access information.
The ability to lift and move 10 pounds.
The ability to sit/stand/bend/stretch etc.
The ability to use hands to finger handle or feel and reach with the hands and arms

Physical Demands

Constantly occupation requires this activity more than 66% of the time (5.5 hours/day)

Frequently occupation requires this activity from 33% to 66% of the time (2.5 5.5 hours/day)

Occasionally occupation requires this activity up to 33% of the time (0 2.5 hrs./day)

Not Applicable activity is not applicable to this occupation.

Physical Demands

Stand	Constantly	x	Frequently		Occasionally	Not Applicable
Walk	Constantly	x	Frequently		Occasionally	Not Applicable
Sit	Constantly	x	Frequently		Occasionally	Not Applicable
Handling/Fingering	Constantly	x	Frequently		Occasionally	Not Applicable
Reach Outward	Constantly	x	Frequently		Occasionally	Not Applicable
Reach Above Shoulder	Constantly	x	Frequently		Occasionally	Not Applicable
Climb	Constantly		Frequently	x	Occasionally	Not Applicable
Crawl	Constantly		Frequently	x	Occasionally	Not Applicable
Squat or Kneel	Constantly		Frequently	x	Occasionally	Not Applicable
Bend	Constantly		Frequently	x	Occasionally	Not Applicable

Lift/Carry

10 lbs. or less	Constantly	Frequently	x	Occasionally		Not Applicable
11 to 20 lbs.	Constantly	Frequently	x	Occasionally		Not Applicable
21 to 50 lbs.	Constantly	Frequently	x	Occasionally		Not Applicable
51 to 100 lbs.	Constantly	Frequently		Occasionally	x	Not Applicable
Over 100 lbs.	Constantly	Frequently		Occasionally	x	Not Applicable

Push/Pull

12 lbs. or less	Constantly	Frequently	x	Occasionally		Not Applicable
13 to 25 lbs.	Constantly	Frequently	x	Occasionally		Not Applicable
26 to 40 lbs.	Constantly	Frequently		Occasionally	x	Not Applicable
41 to 100 lbs.	Constantly	Frequently		Occasionally	x	Not Applicable

Environmental Factors

Extreme Cold (non-weather)	Constantly	Frequently	x	Occasionally	Not Applicable
Extreme Heat (non-weather)	Constantly	Frequently	x	Occasionally	Not Applicable
Loud Noise Level	Constantly	Frequently	x	Occasionally	Not Applicable

Other

Ability to Read	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Speak English	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Understand Verbal Directions	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Report to Work Regularly	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Report to Work on Time	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Work Safely	x	Constantly	Frequently	Occasionally	Not Applicable

Required Experience:

Summary of PositionResponsible for providing smooth administration of the Sales & Events Department to the standard required by the Hotel. To follow up on all assigned accounts (walk-throughs meetings & event set-ups etc.) walk-in site inspections and in-house group arrangements.Organizational Relat...

Summary of Position

Organizational Relationships

Reports to:	Director of Sales/General Manager
Supervises:	NA

Qualifications and Skills

Must be 18 years of age or older
Proficient in Microsoft Office Suite (Word Excel PowerPoint) and Sales systems.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask and work under tight deadlines.
Professional demeanor and strong interpersonal skills.
Customer-focused and proactive approach.
Team-oriented with ability to collaborate across departments.
Flexible and adaptable to changing priorities.
Enthusiastic about sales and event management.
Work flexible schedule including nights weekends and/or holidays as needed

Education and Experience

High School diploma/GED or equivalent education
Previous experience in sales customer service or event coordination is a plus.
Previous administrative or customer service experience preferred

Duties and Responsibilities

Answering reviews and overseeing deposit schedules
Updating details in opera such as routing notes and comments assisting with details for group resumes such as arrival times and special requests.
Set up events on the group side.
Reservations - charging customers checking cancellation penalties reaching out to guests via phone when needed
Overseeing Hotel Planner requests
Coordinate all internal and external correspondence BEOs incoming mail and other administrative duties for the Sales Department.
To maintain complete and supported records of all correspondence sales agreements contracts and quotes for the hotels.
To provide a courteous professional efficient and flexible service at all times.
To be entirely flexible and adapt to rotate within the different sub-departments of the Sales Department Reservations Department or any other Department of the hotel as assigned
To perform all duties and tasks when rotated or assigned to another Department as per Master Task List or Standards of Performance for that Department.
To coordinate all amenity deliveries to groups along with the Hotel Front Desk.
To ensure the correct follow-up gifts or cards have been arranged.
To be fully conversant with all services and facilities offered by the hotel.
To utilize OPERA for all account management functions.
To ensure correct booking procedures are implemented including group room and meeting program history contractual agreements room block analysis etc.
To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
To ensure that all sales contracts follow the established Hotel Policies & Procedures
To project a warm professional and welcoming image.
To ensure that an efficient and accurate filing system both manual as well as electronic is maintained at all times.
To ensure that up-to-date OPERA records of all corporate and group accounts. To be demanding and critical when it comes to departmental standards.

Performs other related duties as assigned by the Sales Team Managers and Directors.

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

1) Friendly Focused we are committed to creating a fun environment that embraces families and children of all ages.

2) Kindness Focused we demonstrate kindness in everything we do seeking to uplift and support all of those around us.

3) Team Spirit we foster a respectful workplace where team members work together to exceed our guests expectations.

4) Hearts the Serve we are driven by a passion to bring joy and happiness to the guests that we serve.

5) Take Ownership we take full responsibility for our actions and the resulting outcomes embracing personal accountability.

Essential Functions

The ability to attend work predictably and regularly and to be punctual.
The ability to work varying schedules including evenings weekends holidays and extended hours as business operations dictates
The ability to read and understand documents drawings and instructions (whether presented in written oral diagram or schedule form).
The ability to work with mathematical concepts and to apply concepts to practical situations.
The ability to work cooperatively with others.
The ability to deal politely and professionally with customers and coworkers.
The ability to perform several tasks at once.
The ability to follow directions or instruction.
The ability to use a computer to communicate create and access information.
The ability to lift and move 10 pounds.
The ability to sit/stand/bend/stretch etc.
The ability to use hands to finger handle or feel and reach with the hands and arms

Physical Demands

Constantly occupation requires this activity more than 66% of the time (5.5 hours/day)

Frequently occupation requires this activity from 33% to 66% of the time (2.5 5.5 hours/day)

Occasionally occupation requires this activity up to 33% of the time (0 2.5 hrs./day)

Not Applicable activity is not applicable to this occupation.

Physical Demands

Stand	Constantly	x	Frequently		Occasionally	Not Applicable
Walk	Constantly	x	Frequently		Occasionally	Not Applicable
Sit	Constantly	x	Frequently		Occasionally	Not Applicable
Handling/Fingering	Constantly	x	Frequently		Occasionally	Not Applicable
Reach Outward	Constantly	x	Frequently		Occasionally	Not Applicable
Reach Above Shoulder	Constantly	x	Frequently		Occasionally	Not Applicable
Climb	Constantly		Frequently	x	Occasionally	Not Applicable
Crawl	Constantly		Frequently	x	Occasionally	Not Applicable
Squat or Kneel	Constantly		Frequently	x	Occasionally	Not Applicable
Bend	Constantly		Frequently	x	Occasionally	Not Applicable

Lift/Carry

10 lbs. or less	Constantly	Frequently	x	Occasionally		Not Applicable
11 to 20 lbs.	Constantly	Frequently	x	Occasionally		Not Applicable
21 to 50 lbs.	Constantly	Frequently	x	Occasionally		Not Applicable
51 to 100 lbs.	Constantly	Frequently		Occasionally	x	Not Applicable
Over 100 lbs.	Constantly	Frequently		Occasionally	x	Not Applicable

Push/Pull

12 lbs. or less	Constantly	Frequently	x	Occasionally		Not Applicable
13 to 25 lbs.	Constantly	Frequently	x	Occasionally		Not Applicable
26 to 40 lbs.	Constantly	Frequently		Occasionally	x	Not Applicable
41 to 100 lbs.	Constantly	Frequently		Occasionally	x	Not Applicable

Environmental Factors

Extreme Cold (non-weather)	Constantly	Frequently	x	Occasionally	Not Applicable
Extreme Heat (non-weather)	Constantly	Frequently	x	Occasionally	Not Applicable
Loud Noise Level	Constantly	Frequently	x	Occasionally	Not Applicable

Other

Ability to Read	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Speak English	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Understand Verbal Directions	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Report to Work Regularly	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Report to Work on Time	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Work Safely	x	Constantly	Frequently	Occasionally	Not Applicable