Help Desk Associate
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Job Location:
Beverly Hills, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WHY JOIN ALO
Mindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
WHY JOIN ALO
Mindful movement.Itsat the core of why we do what we do at ALOitsour calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better.Thatsthe real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations applications collaboration tools and cloud servicesoperatereliably and securely. The associate supports both macOS and Windows environments manages devices through modern management platforms and delivers high-qualityassistanceto users with varying technical skill levels.
RESPONSIBILITIES
End-User Support (Mac & Windows)
- Provide hands-on and remote support formacOS and Windowsdevices.
- Troubleshoot issues involving system performance OS updates login problems software installations drivers and connectivity.
- Set up configure and secure devices for new hires and refresh cycles.
Device & Endpoint Management
- Manage corporate endpoints using system management tools.
- Ensure devices meet security configuration and compliance standards.
- Deploy software patches profiles and updates across the environment.
- Troubleshoot enrollment policy application and compliance-related issues.
Identity Access & Cloud Services
- Assistwith provisioning MFA setup password resets and group permissions.
- Provide support for ExchangeSharePointand OneDrive
Corporate Application Support
- Support corporate applications including productivity suites collaboration tools and departmental software.
- Assistwith software deployment access management license tracking and user onboarding.
- Troubleshoot application performance issues compatibility problems and workflow challenges.
Network & Connectivity Support
- Troubleshoot basic network issues including Wi-Fi connectivity VPN access DNS resolution and wired port issues.
- Support users with remote access tools MFA and secure workstation configurations.
- Collaborate with network teams when deeper troubleshooting or configuration changes are.
Terminal / Command Line Support
Incident Management & Documentation
- Log and manage support requests through the organizations ticketing system.
- Document troubleshooting procedures solutions and device configurations.
- Maintainaccurateasset inventory of computers accessories and licensed software.
- Create andmaintainknowledge base articles and end-user documentation.
User Support & Training
- Provide approachable effective support for employees at all technical levels.
- Assistwith onboarding tasks such as workstation setup user account provisioning and introduction to corporate tools (OneDrive SharePoint email collaboration tools).
- Support conference room technology and presentation equipment.
- Train users on best practices for device care security file management and productivity tools.
Collaboration & Continuous Improvement
- Participate in device rollouts OS upgrades cloud migrations and other IT-driven initiatives.
- Identifyrecurring issues and recommend process or technology improvements to enhance the user experience.
QUALIFICATIONS
- 24 years of IT support or corporate helpdesk experience.
- StrongproficiencywithmacOS and Windows support
- Basic skills inCommand PromptandmacOS Terminalcommands.
- Strong understanding of modern collaboration tools Basic networking
- Excellent troubleshooting multitasking and communication skills.
- Highly organized self-directed andcustomer-servicefocused.
- Physical & Work Environment Requirements(lift 2040lbs)
- Comfortable supporting both on-site and remote employees.
- Willingness toassistduring after-hoursmaintenance windows
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Shop the best yoga wear & accessories for yoga and working out. Wear-tested by yogis for the best fit. Shop celeb-approved yoga pants, workout tights, leggings, capris & lounge for women & men at aloyoga.com.
