Residence Worker, Full-Time

The Program

At Taproot Community Support Services were a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day with a voice in shaping Taproots future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation we harness business for good. Since 1983 weve grown steadily now delivering support across Alberta British Columbia and Ontario through more than 90 contracts.

Our 700-plus employee-owners live by five shared values: we are stronger together we lead with optimism we embrace challenges we respect every voice and we go above and beyond. Guided by these principles we deliver more than 125 community-based services each year. We walk alongside about 1600 children youth families and people with diverse abilities with revenues exceeding $50 million.

This program is anticipated to open in May 2026! Village House is a spacious newly renovated assisted living home nestled in the hills of Kelowna BC designed specifically for young adults with high and complex medical needs. The home is equipped with modern medical technologyincluding ceiling and mobile lifts accessible bathrooms and enhanced safety featuresto ensure comfort dignity and seamless clinical support. Grounded in trauma informed practice Village House promotes a safe structured and predictable environment where residents can feel secure and empowered. Our team designs and evaluates individualized programs that support healthy development involve families and reduce potential trauma triggers. Staff work collaboratively to build strong positive relationships and create a healing supportive atmosphere where each resident can thrive.

The Position

Under supervision the residence worker (RW) is responsible for assisting clients to live successfully in residential settings in an accredited agency. Ensures physical emotional social educational and medical needs are met. Assists clients to enhance quality of life with activities of daily living and the development of life skills. Provides behavioral support and supervision in the program and community implements and monitors individual program plans through observation and accurate reporting and participates in operating and maintaining the program.
These positions require experience working with high needs adult populations and a strong understanding of complex care environments.

Scheduling:
Four (4) permanent full-time positions working 40 hours per week each:
Position 1Monday through Friday 0700-1500
Position 2Monday through Friday 0700-1500
Position 3Monday through Friday 1500-2300
Position 4Monday through Friday 1500-2300

In Your Role You Will

Participate in assessing setting goals and planning (individual program plans personal service plans) for individuals in the program; document implement and contribute to program evaluation.
Provide life skills training such as meal preparation housekeeping personal care skills and personal finance; implement personal service plans.
Assist clients with activities of daily living such as feeding lifts transfers hygiene grooming and toileting including transfer of function duties such as gastrostomy feeding tracheostomy management and suction and bowel management as required.
Participate in various client-focused activities in accordance with care plans.
Recognize analyze and deal with potential emergency situations such as clients aggressive behaviour to ensure no harm comes to the client and/or the public; reports problems to supervisor.
Administer medication to clients in accordance with established policy and procedures.
Assist with case management by identifying potential problems and reporting any difficulties; provide input to counselor or professional regarding the development of appropriate program plans to achieve residents objectives; contributes to the evaluation of residents progress and prepare reports.
Provide emotional support and feedback to residents and their families.
Transport and assist residents to appointments shopping or leisure activities; operate motor vehicles safely and legally while transporting clients or on Taproot business.
Perform residential maintenance and housekeeping duties such as laundry sweeping mopping floors mowing lawns inventory shopping cleaning equipment and food services.
Maintain reports such as statistics logbooks and daily activities relating to clients.
Identify social economic recreational and educational services in the community that will meet clients needs; maintain liaison with other agencies professionals government officials and the community.
Utilize practices that promote health welfare safety and security of persons served.
Participate in the OHS Committee as required.
Perform miscellaneous job-related duties as required.

*** Prior to confirmation of employment all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A certificate diploma or degree in one of the humanities social work or related field. Other combinations of education and experience may be considered.
Minimum of one year recent related experience in a community-based setting or a combination of relevant education and experience.

Previous experience with operating a licensed home and trauma informed practice
Training in substance use is an asset
Training / work experience dealing with sexually intrusive behaviours is an asset
Familiarity with Housing First Harm Reduction and Employment First initiatives
Valid CPR/First Aid WHMIS and Food Hygiene and Sanitation certificates
Valid Class 5 BC Drivers License and clean drivers abstract
Mandt and/or Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
Positive behavior supports experience

What Taproot Community Support Services Does

At Taproot your passion for helping others can truly make a difference. As an employee-owned company we value collaboration learning and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters and together were building a company were proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace as a Certified B Corp were committed to using business as a force for good

For more information on Taproot Community Support Services visit our website:

No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer we prioritize diversity equity and inclusion across all operations. Were seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.