Customer Service Representative Call Center (ON-CALL)

San Diego, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Answer incoming calls routed through the IWP phone system
Assist eligible callers seeking emergency shelter in unincorporated areas
Collect and verify basic client information (e.g. ZIP code location needs)
Provide accurate and timely referrals to appropriate shelters or services
De-escalate emotionally distressed callers with empathy and professionalism
Log call details and outcomes accurately in the system
Follow IWP guidelines and escalation protocols for complex cases
Communicate effectively with the IWP coordination team and shelter staff
Ability to handle calls in English or Spanish bilingual preferred

Qualifications :

High school diploma or equivalent required
Previous customer service call center or crisis support experience preferred
Knowledge/experience with trauma informed care
Excellent communication and interpersonal skills
Ability to remain calm and compassionate during high-stress situations
Basic computer literacy and ability to use call management/logging systems
Bilingual (English/Spanish) strongly preferred
Must be available to work weekends and holidays during program activation

Additional Details:

Training provided prior to first activation
Shifts are scheduled only during IWP activations which occur during declared inclement weather
This role may require responding to vulnerable populations including unsheltered individuals

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Pay: $21/hourly

At Equitable Social Solutions we empower individuals and families through supports that inspire long-term stability and success. We work with our partners to uplift individuals families and communities impacting lives by creating tailored solutions for each person we serve in order to break the cycles of generational poverty and chronic homelessness.

When you join Equitable Social Solutions you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equitable Social Solutions we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equitable Social Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

Employment Type :

Part-time

Answer incoming calls routed through the IWP phone systemAssist eligible callers seeking emergency shelter in unincorporated areasCollect and verify basic client information (e.g. ZIP code location needs)Provide accurate and timely referrals to appropriate shelters or servicesDe-escalate emotionally...

Answer incoming calls routed through the IWP phone system
Assist eligible callers seeking emergency shelter in unincorporated areas
Collect and verify basic client information (e.g. ZIP code location needs)
Provide accurate and timely referrals to appropriate shelters or services
De-escalate emotionally distressed callers with empathy and professionalism
Log call details and outcomes accurately in the system
Follow IWP guidelines and escalation protocols for complex cases
Communicate effectively with the IWP coordination team and shelter staff
Ability to handle calls in English or Spanish bilingual preferred

Qualifications :

High school diploma or equivalent required
Previous customer service call center or crisis support experience preferred
Knowledge/experience with trauma informed care
Excellent communication and interpersonal skills
Ability to remain calm and compassionate during high-stress situations
Basic computer literacy and ability to use call management/logging systems
Bilingual (English/Spanish) strongly preferred
Must be available to work weekends and holidays during program activation

Additional Details:

Training provided prior to first activation
Shifts are scheduled only during IWP activations which occur during declared inclement weather
This role may require responding to vulnerable populations including unsheltered individuals

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Pay: $21/hourly

When you join Equitable Social Solutions you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

Remote Work :

Employment Type :

Part-time

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

Equus

Creating Opportunities. Changing Lives.Equus Workforce Solutions® is the most comprehensive provider of workforce development services in North America, assisting over a million job seekers and thousands of employers annually. We are drivers and collaborators for workforce systems cha ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click