IT Support System Administrator 1st Level (fmd)

Vienna - Austria

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences.
Be our next Hero! - Join one of the leading global online food ordering and delivery platforms!
This role focuses on managing IT services resolving complex technical issues for our end users and supporting video/audio conferencing technologies for onsite and remote events.

Provide onsite and remote IT support (Windows/Mac accounts workstations software setup).
Diagnose and resolve incidents across hardware software networking printers and audio/visual setups.
Support advanced audio/visual setups for large-scale meetings and events (2000 hybrid participants) ensuring reliable connectivity and sound/video quality.
Manage IT assets and deployments (MDM: JAMF Intune) access management (Okta SailPoint IIQ) and contribute to governance/compliance.
Ensure smooth onboarding and offboarding and maintain KPIs/SLAs for IT service performance.
Collaborate with infrastructure and senior IT team members on projects process improvements and automation.

Qualifications :

Minimum of 1 year of experience in helpdesk or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
Strong troubleshooting skills for hardware and enterprise IT software.
Hands-on experience with enterprise-grade AV systems (e.g. Logitech Poly Crestron) in large meeting spaces or auditoriums.
Ability to work independently and own issues end-to-end.
High service orientation and excellent customer service skills.
Strong communication skills (verbal & written).

Nice-to-Have Skills:

JIRA & Confluence usage
Configuration management through MDM deployment
JAMF Intune Slack and Google Workspace administration
Basic IT networking knowledge
Access administration through Sailpoint IIQ and OKTA

Additional Information :

Professional diversity a culture of genuine collegiality and a motivated team you can learn from and be inspired by.
A highly varied responsible role in a successful fast-growing international company.
An excellent learning curve in a collaborative environment with no limits on ideas.
A comprehensive benefits package including regular team events foodora meal allowance MyClubs flexible working hours and much more.
Based on full-time employment (38.5 hours per week) we offer a gross annual salary starting at 48000 depending on your qualifications and experience

Remote Work :

Employment Type :

Full-time

We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences.Be our next Hero! - Join one of the leading global online food ordering and delivery platforms!This role focuses on managing IT services resolving complex tech...

Provide onsite and remote IT support (Windows/Mac accounts workstations software setup).
Diagnose and resolve incidents across hardware software networking printers and audio/visual setups.
Support advanced audio/visual setups for large-scale meetings and events (2000 hybrid participants) ensuring reliable connectivity and sound/video quality.
Manage IT assets and deployments (MDM: JAMF Intune) access management (Okta SailPoint IIQ) and contribute to governance/compliance.
Ensure smooth onboarding and offboarding and maintain KPIs/SLAs for IT service performance.
Collaborate with infrastructure and senior IT team members on projects process improvements and automation.

Qualifications :

Minimum of 1 year of experience in helpdesk or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
Strong troubleshooting skills for hardware and enterprise IT software.
Hands-on experience with enterprise-grade AV systems (e.g. Logitech Poly Crestron) in large meeting spaces or auditoriums.
Ability to work independently and own issues end-to-end.
High service orientation and excellent customer service skills.
Strong communication skills (verbal & written).

Nice-to-Have Skills:

JIRA & Confluence usage
Configuration management through MDM deployment
JAMF Intune Slack and Google Workspace administration
Basic IT networking knowledge
Access administration through Sailpoint IIQ and OKTA

Additional Information :

Professional diversity a culture of genuine collegiality and a motivated team you can learn from and be inspired by.
A highly varied responsible role in a successful fast-growing international company.
An excellent learning curve in a collaborative environment with no limits on ideas.
A comprehensive benefits package including regular team events foodora meal allowance MyClubs flexible working hours and much more.
Based on full-time employment (38.5 hours per week) we offer a gross annual salary starting at 48000 depending on your qualifications and experience

Remote Work :

Employment Type :

Full-time

Key Skills

Clerical
Abinitio
Chiller
Application Engineering
ELV
AV

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About Company

Delivery Hero

As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more

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