Manager, Volunteer & Guest Experience
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
The Akron-Canton Regional Foodbank offers a diverse workplace with professionals that work together to fulfill our mission in the fight to end hunger. We are seeking individuals who share and believe in our core values compassion collaboration service integrity inclusion and innovation.
Every volunteer and guest interaction is an opportunity to make a differenceat the Akron-Canton Regional position requiresa dynamic hands-on leader to overseethevolunteer program ensuring every person feels welcomedvaluedand inspired. This role will lead a team with enthusiasm and accountability coordinate meaningful experiences and uphold the highest standards of service across all Foodbank locations and events.
Job Responsibilities
- Overseeall volunteer and guest activitiesin all Foodbank locationsto ensureeach person hasa gold-star includes any offsite venues where volunteers may be events.
- Welcome visitorswith friendliness and positivityand work collaboratively with other Foodbank staff to ensure all guests (neighbors volunteers vendors network partners outside groups etc.) are met with an exceptional first impression and also includesresolvingconflictsshould they arise.
- Create and lead anorganization-widestrategyforoverallvolunteerism at the includes creatingvolunteer-relatedstrategic outcomes and metricsto be used for all volunteeractivities.
- Assistinvolunteerschedulingandrecruitingto fill volunteer positions for individuals and groupswhileensuringallcritical roles are filled.
- Createtraining materialsandjob descriptions for volunteer roles andassistwith training volunteers. Be ready and willing to jump into any volunteer role tofill in as may include powered equipment training such asutilizingpallet jacks.
- Coordinatevolunteerprojectsbetweenvolunteer centerstaffpantry staff operations and anyother Foodbankdepartment requesting volunteer support.
- Oversee the coordinationofschedulingandhostingofoutsidegroupsthat wish to useFoodbank meeting spacesand collaborate with staff to ensuretheguest experience meets the highest may includehelpingto coordinate thevolunteer experiencetours room setup A/V equipment supplies schedulingand coordinatinga Foodbank staff member to welcome the group or give a brief presentation.
- Routinely evaluate current processes and procedures(SOPs)and recognizeopportunities for feedback fromcurrent volunteersto gain insighton opportunities.
- Coordinate allexternalcommunicationswithvolunteers and guests in partnership with the marketing department.
- Coordinate allinternal communicationsrelated to volunteers and outside groupsincluding portfolio holders safety and security considerationsfacilityand/or parking requirements could also include coordinating with leadership for VIP guests or board members.
- Fosterrelationshipsto discoverconnectiontoourmissionamong volunteersto furthertheir engagement includesstewardingvolunteers who express the desire to engage further in their with gift officers for selectingannual volunteers of the year.
- Supervisereceptionstaffto ensure all guests and volunteersexperienceexcellent customer includes coordinating coverage during breaks as well as training other staff or volunteers to coverreception when needed.
- Providesupportfor Foodbank events both onsite and offsite as well as during business hours andoutside ofbusiness hours.
- Act as an upstandingFoodbankrepresentativeinthe community and work collaboratively with other Foodbank employees.
- Independentlymanage special projects as assigned and perform other duties asrequired.
Requirements:
- Bachelorsdegree preferred
- 3-5 years relevant experience
- Skilled in cultivating a positive collaborative team environment by supporting diverse workstyles and guiding staff toward shared goals.
- Demonstrates a balanced leadership approach that combines empathy clearcommunicationand consistent accountability tomaintainhigh standardsof service and performance.
- Experience in project management judgment and decision-making skills proficientin managing multiple projects and attention to detail in a fast-paced work environment.
- Ability toanticipateproject needs discern work priorities with little supervision and be willing toworkoccasional evenings and weekends.
- Possess interpersonal skills that lead to strong and authentic relationshipsbothinternallyacross Foodbank departmentsand externallythroughoutthe community.
- Provide outstanding customer service andact asan enthusiastic professionalrepresentingthe Foodbank.
- Demonstrateclear and conciseverbal and written communicationcompetenciesincludingconfidence in delivering presentationsand speakingto all group sizes.
- Exhibit strong analytical skills with the ability to apply strategic and creative thinking.
- Possess confidence in using and learning various forms of technologyand digitalplatforms.
- Ability and willingness to travelprimarilywithin the 8-county service regionbut also includingoccasionalout-of-state conferencesseminarsor workshops.
- Ability tofollow All American Institute of Baking Feeding America Food and Drug Administration United States Department of Agriculture Occupational Safety Hazard Administration and Foodbank (standard operating procedures and employee handbook)standards andsafety regulations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop; kneel crouch and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision depth perception peripheral vision and ability to adjust and focus.
Work Environment
The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Come join an organization that makes a difference in the lives of others! The Akron-Canton Regional Foodbank is proud to be a multiple time recipient of the NorthCoast99 award which showcases our Foodbank as one of the top 99 places to work in Northeast Ohio. We offer a warm and loving culture filled with opportunities to grow and develop your career competitive benefits and compensation 9 paid Holidays and a generous paid time off program that begins on day one!
The Foodbank provides equal employment opportunities to all applicants and employees without regard to race color religion or belief sex (including pregnancy gender identity and sexual orientation) national origin age (40 or older) disability genetic information or any other class protected by applicable law. We are committed to providing an inclusive environment free of discrimination and harassment of any kind.
Required Experience:
Manager
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
Feed People and Fight Hunger by providing food and other essential products to food pantries, shelters and other hunger-relief programs near Akron Ohio.
