Senior IVR Application Developer
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Senior IVR Application Developer works with project teams third-party suppliers internal IT teams and business partners to develop support and improve voice contact center systems. The role requires a strong understanding of IVR platforms solid troubleshooting skills and effective communication with stakeholders at all levels.
In this role you will develop and maintain cloud-based stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development collaboration with project managers application configuration using SQL and implementing operational improvements to deliver a reliable high-quality IVR experience for millions of customers.
Responsibilities:
- Design develop and maintain IVR applications based on business and technical requirements
- Integrate IVR solutions with key internal services
- Monitor IVR systems and implement operational improvements to enhance customer experience
- Troubleshoot and resolve issues within the voice contact center and IVR environments
- Collaborate with project managers to ensure the timely and high-quality delivery of solutions
- Work independently while supporting a regional business unit aligned with global objectives
- Participate in forward-looking initiatives to improve call steering and IVR architecture
- Communicate technical concepts clearly to both technical and non-technical stakeholders
Qualifications :
- Proficiency in Java EE and Spring Boot / Spring Core
- Solid knowledge of Object-Oriented Design (OOD) Object-Oriented Programming (OOP) and design patterns
- Hands-on experience developing IVR applications
- Strong understanding of voice contact center systems and IVR platforms
- Experience working with SQL for application configuration and data-driven logic
- Strong troubleshooting and analytical skills
- Effective communication and presentation skills
- Ability to work independently in a fast-paced global environment
Additional Information :
We offer:
- Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive pay and benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
- ForeverRemote work culture: make the most of the flexibility that comes with remote work.
- Growth mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming multicultural environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social sustainability values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- REST
- MVC
- .NET
- ASP.NET
- Microsoft SQL Server
- C#
- Visual Studio
- TFS
- Application Development
- JavaScript
- XML
- JSON
About Company
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small player ... View more
