Shop Operations Manager- Direct Hire
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Job Location:
Honeoye Falls, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Shop Operations Manager - Direct Hire
Location: In-person
Type: Full-time
Reports to: President / GM
Salary: Starting at $27/hr
About this company:
TES Staffing is supporting a leading company who designs and manufactures premium fingerboard products for a passionate detail-obsessed community. They care deeply about craftsmanship creativity and doing things the right way not the rushed way. As the company grows they have partnered with TES Staffing to level up their operations so the incredible products coming out of the shop make it smoothly into the hands of customers around the world.
The Role (What Youll Actually Be Doing)
Were looking for a hands-on Shop Operations Manager who loves keeping things moving organized and flowing without letting details fall through the cracks.
Youll own the day-to-day rhythm of our shop and fulfillment operations: making sure products move cleanly from done packed shipped happy customers. Youll lead a small team jump in where needed and work closely with our R&D & Production Manager to keep everything aligned.
If you enjoy structured chaos physical products and being the person who makes sure nothing gets missed this role is for you.
Fulfillment & Shipping
Run daily pick / pack / ship operations
Lead and support the fulfillment team (including training & development)
Make sure orders go out accurately and on time
Create and manage Amazon FBA shipments
Keep staging areas clean organized and easy to understand at a glance
Production Support & Readiness
Coordinate with R&D & Production to move products from made to ready to ship
Handle packaging labeling QA checks and final prep
Jump in hands-on when needed (assembly light production 3D printing support etc.)
Purchasing & Vendor Coordination
Create track and manage purchase orders
Coordinate with vendors and handle receiving
Flag large or strategic purchases for leadership approval before release
Customer Service
Oversee day-to-day customer service (or jump in directly when needed)
Spot recurring issues and surface them with clear recommendations
Know when to solve escalate or improve the system
Process Improvement (The Make It Better Part)
Define and enforce clear ready to ship standards
Identify inefficiencies and propose practical real-world fixes
Catch problems early and help prevent repeat issues
Ensure clean handoffs between production fulfillment vendors and customers
What Were Looking For
You should have:
Experience managing fulfillment warehouse or operations workflows
Comfort leading and developing a small team
A hands-on mindset youre not afraid to jump in
Strong organization and follow-through
Basic comfort with spreadsheets and order systems
Experience working with some kind of ERP inventory management or shipping software
Solid working knowledge of Google Workspace or Microsoft Office especially Sheets/Excel
You dont need to be a power user but you should be comfortable:
Updating and maintaining trackers
Filtering and sorting data
Using basic formulas
Bonus points if you have:
Amazon FBA experience
Light manufacturing experience
Process improvement experience
Familiarity with skateboarding fingerboarding or niche product brands
What Success Looks Like
Orders ship on time every time
The team always knows whats ready to ship
Inventory and purchasing are proactive not reactive
Amazon FBA stays stocked without last-minute scrambles
Customer issues are handled smoothly without constant escalation
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Coffee Experience
- Computer Skills
- Management Experience
- Oil Change Experience
- Auto Body Repair
- Automotive Diagnostics
- Hydraulics
- Leadership Experience
- Retail Management
- Air Conditioning
About Company
Recruiting Agency in Rochester NY specializing in temp or temporary staffing and permanent placement staffing in the greater rochester ny area
