Division of Developmental Disabilities (DDD)
1789 West Jefferson Street Phoenix Arizona 85007

Salary: $33280.00 - $35000.00

Grade: 13

Closing Date: January 25 2026

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!

The Department of Economic Security Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as an Administrative Assistant 1. This position is responsible for auditing for compliance of the required 24-hour acknowledgment/response time for receipt of grievances from the Grievance Manager (CSC) to the Assigned Worker and for auditing the FOCUS QM Resolution System for entered documentation of grievance closure. DDD provides individuals with developmental disabilities and their families services and supports that are flexible high quality and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:

• Supports and assists the Divisions CARES Administration and Managers and the Divisions CSC Specialists with the grievance closure letter process mailing of letters ensures closure letters are being sent out timely and maintains the tracking of grievance closures.
• Audits grievances for compliance of the required 24-hour acknowledgment/response time for receipt of grievances from the Grievance Manager (CSC) to the Assigned Worker. Audits the FOCUS QM Resolution System for entered documentation of grievance closure.
• Sorting and distributing mail; ordering and maintaining a sufficient supply of informational brochures and pamphlets packing/mailing these items. Maintain/organize the resource room including lifting and moving 25-30 lbs boxes for community engagement.
• Coordinates and publishes staff calendars; communicates appropriately and timely with staff community and advocacy organizations and stakeholders members potential members providers other governmental agencies and community partners; assists in the preparation of correspondence and other documents; inputs information into various databases.
• Assists with the Divisions Medallion Program by tracking and processing requests and distributing the identification devices that supports the member to the appropriate District office.

Knowledge in:

• Customer Service
• Electronic file maintenance
• Principles and techniques of administrative support functions such as scheduling routine email letter and memo composition etc.

Skills In:

• Verbal and written communication
• Problem solving and decision making
• Establishing and maintaining working relationships with internal and external stakeholders
• Compiling data and reports
• Organization and time management
• Multi-tasking prioritizing and managing work flow within required time lines
• Data Entry
• Using computer applications (e.g. Microsoft Office Adobe Acrobat Google Workspace etc.)

Ability to:

• Inter-personal relations and conflict resolution
• Demonstrate tact and diplomacy in representing the department
• Maintain confidentiality and professionalism at all times and through all work
• Assume responsibility and accountability for successfully completing assignments or tasks
• Learning roles and functions of key staff in the Division
• Learn and apply Division policy and procedures
  

The ideal candidate for this position will have:

• Customer service experience

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to Drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS) the State-sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions about this career opportunity please contact Stacie Austin at or
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or Requests should be made as early as possible to allow time to arrange the accommodation.