Call Monitoring Administrator
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Job Location:
Hertfordshire - UK
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
What youll do
As a leading provider of healthcare services to the local community we ensure we provide fully trained and qualified staff to care for our clients.
We are looking for an ECM Administrator to join us on a full-time basis to contribute to the continued success of the team.
The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a clients home. This allows the company to produce accurate reports for management information payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
In this role you will be involved in the following:
- Direct responsibility for the management of the ECM system
- Responding to alerts on the system of calls being missed
- Liaising with carers on their attendance and why visits may be late.
- Running reports for management
- Providing support to staff members as required.
- Adhering to company privacy policies and procedures at all times.
Qualifications :
What you need
You will have experience managing ECM or similar systems preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency particularly with Microsoft Office strong analytical abilities for data analysis and report generation and excellent communication skills for liaising with staff.
Additional Information :
Why choose us
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter using innovative tech and driving forward positive change. As the largest care company in the UK we have the size and success to offer you a world of career opportunity choice and security. Join us on our journey
Care by Us is an Equal Opportunities Employer and part of the CCH Group.
Remote Work :
No
Employment Type :
Contract
Key Skills
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- Arabic
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About Company
At CCH Group, were more than a care provider were a passionate community dedicated to driving the sector to new heights with a history of doing so. Founded in 2009, weve grown into the nations largest care company, with over 260 locations and 14,000 care professionals delivering ... View more
