Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
Senior Staff DevOps Engineer - IndiaAs a Senior Staff Engineer in our Product Engineering organization you will play a pivotal strategic leadership role shaping and scaling our next-generation multi-cloud platforms. We are looking for a deeply technical hands-on leader who thrives in complex distributed systems mentors senior engineers and influences platform direction across global teams. You will lead by examplebalancing long-term vision with short-term deliveryand partner with architects SREs and product leadership to build resilient high-performance cloud infrastructure that enables our engineering teams to deliver software at scale. This is a high-impact role requiring strong ownership and systems thinking.
Key Responsibilities:
- Serve as the technical leader for the Cloud Platform Engineering team in India guiding design implementation and operational excellence.
- Architect design and drive execution of large-scale distributed cloud platforms and core infrastructure services.
- Set and enforce engineering standards best practices and architectural patterns across the India team.
- Lead development of platform services automation frameworks and internal tooling to improve availability scalability security latency and efficiency.
- Mentor and coach engineers in India through code reviews design reviews and hands-on collaboration.
- Partner closely with global architects SREs product managers and leadership to ensure alignment between platform vision and execution.
- Act as a key technical decision-maker balancing short-term delivery needs with long-term platform sustainability.
- Drive production excellence including observability incident response root cause analysis and long-term remediation.
- Lead initiatives to improve reliability metrics such as availability MTTD MTTR and capacity planning.
- Own complex cross-team technical problems and guide them to resolution.
- Clearly document and communicate technical designs trade-offs and recommendations to both technical and non-technical stakeholders.
Requirements:
- 13 years of progressive experience in cloud platform engineering software engineering or DevOps with a proven track record in a staff principal or similar technical leadership capacity.
- Deep architectural expertise in designing building and operating business-critical services at scale on public cloud platforms (AWS GCP Azure or OpenStack).
- Demonstrated ownership of a comprehensive software delivery ecosystem including architecting and governing CI systems (e.g. GitLab CI) source code management (GitLab) and build/runner infrastructure.
- Expertise in designing and managing as-a-service platforms such as internal artifact/package management services (e.g. Artifactory/Nexus) and immutable OS image factories.
- Proven experience architecting and managing critical shared infrastructure with a security-first mindset including Privileged Access Management (PAM) secrets management and identity lifecycle solutions.
- Expert-level skills in infrastructure as code (Terraform) configuration management (Ansible) and proficiency in at least one programming language (Python Go Bash).
- Deep knowledge of containerization and orchestration at scale including Kubernetes Helm and managed platforms (GKE/EKS/AKS).
- Hands-on experience supporting Windows-based build and deployment platforms as a primary production use case.
- Hands-on expertise in SRE principles and practices including incident management observability defining SLOs and driving reliability.
- Excellent communication skills with a proven ability to mentor senior engineers influence technical direction and collaborate effectively with senior leadership and partner across organizations to articulate complex architectural decisions.
- BS in Computer Science or equivalent experience.
Nice to Have:
- Advanced CI/CD & Deployment Strategies: Experience with modern cloud-native CI/CD ecosystems beyond GitLab including platforms like GitHub Actions and advanced continuous delivery tools such as Spinnaker or Harness for managing complex deployment strategies (e.g. canary blue-green).
- Cloud Financial Management (FinOps): Proven experience with cloud cost optimization and FinOps principles with a track record of implementing strategies to manage and reduce cloud spend.
- Service Mesh & Advanced Networking: Hands-on experience with service mesh technologies (e.g. Istio Linkerd) to manage secure and observe service-to-service communication within Kubernetes.
- Deeper Experience in Observability: Advanced expertise in architecting and scaling observability stacks using tools like Prometheus Grafana and Thanos or commercial platforms such as Datadog. Familiarity with OpenTelemetry is a significant plus.
- Advanced Kubernetes Security: Experience with advanced Kubernetes security practices including policy-as-code (OPA/Gatekeeper) runtime security (Falco) and service mesh security features.
- Certifications: Professional-level cloud certifications (e.g. AWS Certified DevOps Engineer Google Professional Cloud Architect) or security certifications (e.g. CISSP) are a plus.
Required Experience:
Staff IC
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
Senior Staff DevOps Engineer - IndiaAs a Senior Staff Engineer in our Product Engineering organization you will play a pivotal strategic leadership role shaping and scaling our next-generation multi-cloud platforms. We are looking for a deeply technical hands-on leader who thrives in complex distributed systems mentors senior engineers and influences platform direction across global teams. You will lead by examplebalancing long-term vision with short-term deliveryand partner with architects SREs and product leadership to build resilient high-performance cloud infrastructure that enables our engineering teams to deliver software at scale. This is a high-impact role requiring strong ownership and systems thinking.
Key Responsibilities:
- Serve as the technical leader for the Cloud Platform Engineering team in India guiding design implementation and operational excellence.
- Architect design and drive execution of large-scale distributed cloud platforms and core infrastructure services.
- Set and enforce engineering standards best practices and architectural patterns across the India team.
- Lead development of platform services automation frameworks and internal tooling to improve availability scalability security latency and efficiency.
- Mentor and coach engineers in India through code reviews design reviews and hands-on collaboration.
- Partner closely with global architects SREs product managers and leadership to ensure alignment between platform vision and execution.
- Act as a key technical decision-maker balancing short-term delivery needs with long-term platform sustainability.
- Drive production excellence including observability incident response root cause analysis and long-term remediation.
- Lead initiatives to improve reliability metrics such as availability MTTD MTTR and capacity planning.
- Own complex cross-team technical problems and guide them to resolution.
- Clearly document and communicate technical designs trade-offs and recommendations to both technical and non-technical stakeholders.
Requirements:
- 13 years of progressive experience in cloud platform engineering software engineering or DevOps with a proven track record in a staff principal or similar technical leadership capacity.
- Deep architectural expertise in designing building and operating business-critical services at scale on public cloud platforms (AWS GCP Azure or OpenStack).
- Demonstrated ownership of a comprehensive software delivery ecosystem including architecting and governing CI systems (e.g. GitLab CI) source code management (GitLab) and build/runner infrastructure.
- Expertise in designing and managing as-a-service platforms such as internal artifact/package management services (e.g. Artifactory/Nexus) and immutable OS image factories.
- Proven experience architecting and managing critical shared infrastructure with a security-first mindset including Privileged Access Management (PAM) secrets management and identity lifecycle solutions.
- Expert-level skills in infrastructure as code (Terraform) configuration management (Ansible) and proficiency in at least one programming language (Python Go Bash).
- Deep knowledge of containerization and orchestration at scale including Kubernetes Helm and managed platforms (GKE/EKS/AKS).
- Hands-on experience supporting Windows-based build and deployment platforms as a primary production use case.
- Hands-on expertise in SRE principles and practices including incident management observability defining SLOs and driving reliability.
- Excellent communication skills with a proven ability to mentor senior engineers influence technical direction and collaborate effectively with senior leadership and partner across organizations to articulate complex architectural decisions.
- BS in Computer Science or equivalent experience.
Nice to Have:
- Advanced CI/CD & Deployment Strategies: Experience with modern cloud-native CI/CD ecosystems beyond GitLab including platforms like GitHub Actions and advanced continuous delivery tools such as Spinnaker or Harness for managing complex deployment strategies (e.g. canary blue-green).
- Cloud Financial Management (FinOps): Proven experience with cloud cost optimization and FinOps principles with a track record of implementing strategies to manage and reduce cloud spend.
- Service Mesh & Advanced Networking: Hands-on experience with service mesh technologies (e.g. Istio Linkerd) to manage secure and observe service-to-service communication within Kubernetes.
- Deeper Experience in Observability: Advanced expertise in architecting and scaling observability stacks using tools like Prometheus Grafana and Thanos or commercial platforms such as Datadog. Familiarity with OpenTelemetry is a significant plus.
- Advanced Kubernetes Security: Experience with advanced Kubernetes security practices including policy-as-code (OPA/Gatekeeper) runtime security (Falco) and service mesh security features.
- Certifications: Professional-level cloud certifications (e.g. AWS Certified DevOps Engineer Google Professional Cloud Architect) or security certifications (e.g. CISSP) are a plus.
Required Experience:
Staff IC
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