Spa Experience Coordinator
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
What is in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
- Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
- Opportunity to develop your talent and grow within your property and across the world!
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks
- Access to our company-matched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
- Hourly pay rate of $25.98
What you will be doing:
- Handle all Guests in a professional courteous manner and serve as the facilitys first impression to Guests and members
- The Experience Coordinator is responsible for the overall operation of the reception area ensuring it runs smoothly and efficiently including managing telephones emails and inquiries
- Ensure that the spa reception area is always neat clean and organized providing a welcoming and professional environment for guests
- Take care of the retail area ensuring that products are well-stocked neatly arranged and displayed attractively
- Answer telephone and email inquiries promptly and professionally and directing them to the appropriate person or department for further assistance
- Handle inquiries from insurance providers and law firms ensuring that all requests are processed accurately and efficiently
- Greet members and Guests in a friendly and efficient manner ensuring they feel welcome and attended to upon arrival
- Serve welcome drinks and scented towels to guests upon arrival providing a refreshing and relaxing experience
- Escort guests to their designated areas as needed explaining the facilities amenities and services available to ensure they feel comfortable and informed
- Knowledgeable about all aspects of treatments and the facility
- Knowledgeable in a spa therapy and services offered guiding guests in selecting the most suitable treatments
- Provide information and literature about facility services and promotions in person and via telephone
- Take care of the sensory elements and decor of the reception including arranging and maintaining flowers and plants books & magazines & promotional pamphlets ensuring aroma diffusers are filled and functioning and ensuring music is set to create a calm and relaxing atmosphere
- Control entry into all areas of facility by restricting all unauthorized individuals
- Recommend and sell spa products to guests ensuring that product offerings align with their individual needs and preferences
- Collect moneys or other suitable payment from clients for all services rendered
- Operate point of sale system efficiently and accurately
- Treatment bookings/scheduling optimizing guest experience and business
- Perform administrative tasks as needed including maintaining guest records and ensuring confidentiality
- Complete and submit all types of reporting including daily logs financial reports inventory tracking and any other required documentation
- Adhere to LQA (Leading Quality Assurance) standards ensuring that all interactions and operations meet the highest level of quality and guest satisfaction
- Assist in the coordination and smooth operation of special events promotions or services as needed
- Other duties as assigned
Qualifications :
Your experience and skills include:
- Minimum of 2 years experience in spa industry or hospitality
- Diploma or Degree in hospitality or related field an asset
- Computer literacy in Microsoft Office Word Excel
- Excellent communication skills; speaking reading writing in English
Additional Information :
Physical Aspects of Position (include but are not limited to):
Constant standing and walking
Occasional bending and kneeling
Occasional carrying and lifting
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
- Constant standing and walking
- Occasional bending and kneeling
- Occasional carrying and lifting
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
