Global Director of Marketing Operations
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Global Marketing Operations & Brand Activation
- Lead the global operational rollout of Fairmonts brand strategy ensuring clear guidance alignment and adoption across all regions and properties.
- Develop and maintain execution toolkits SOPs implementation guides and communication frameworks that support consistent high-quality delivery.
- Ensure all activations reinforce Fairmonts luxury positioning and enhance the guest experience at every touchpoint.
Partnership Activation & Cross-Functional Collaboration
- Work closely with the Global Director of Partnerships to convert strategic partnerships into operationally sound guest-facing experiences.
- Oversee the planning and execution of partner activations co-branded programs and experiential initiatives across the global portfolio.
- Serve as the operational point of contact for cross-functional teams and property leaders ensuring all partner requirements deliverables and standards are met.
On-Property Experience Delivery
- Collaborate with hotel operations guest experience F&B and events teams to integrate marketing activations seamlessly into daily operations.
- Provide properties with clear operational guidance staffing recommendations briefing tools and training support.
- Maintain a strong focus on guest impact ensuring all marketing activities elevate the Fairmont experience.
Project Management
- Lead multi-market multi-stakeholder marketing projects with rigorous project management discipline.
- Establish timelines workflows governance structures and reporting tools that ensure timely on-budget and on-brand execution.
- Coordinate inputs from global regional and property teamsensuring alignment and removing barriers to execution.
Performance Measurement & Continuous Improvement
- Create and manage dashboards KPIs and reporting structures to monitor performance of global activations and partnerships.
- Identify opportunities for workflow optimization process improvement and enhanced operational efficiency.
- Implement scalable solutions that improve consistency and execution quality across the network.
Qualifications :
- 10 years of experience in marketing and/or hotel operations brand activations or guest experience ideally within luxury hospitality or luxury lifestyle brands.
- Proven success operationalizing strategic partnerships and executing complex multi-market initiatives.
- Strong project management capabilities with the ability to manage diverse stakeholders and tight timelines.
- Deep understanding of luxury guest experience standards and hotel operations.
- Exceptional communication organizational and relationship-building skills.
- Experience working in large matrixed global organizations.
- Bachelors degree required; advanced degree preferred.
Additional Information :
- Salary Range: The Ontario base salary range for this position is $115000 - $145000. Our salary ranges are determined by job and level. Within the range individual compensation is determined by job-related skills and knowledge relevant experience and/or work location.
- Job Vacancy: This position is currently vacant and we are seeking a qualified candidate to fill it.
- AI Disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgement. Hiring decisions at every stage of recruitment are ultimately made by humans.
- Location: Office based in Toronto
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
