HostHostess
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Your Role in the Story
The Host/Hostess is the first point of contact for our guests responsible for creating a warm welcoming and professional experience from reservation to departure. This role requires exceptional interpersonal skills a polished appearance and efficiency in managing guest flow and reservations.
Key Responsibilities
- Provide a warm welcome and guide guests to their tables.
- Assist with table and display setup.
- Be attentive to guest needs and address concerns reporting incidents to the Supervisor.
- Maintain cleanliness and organization of hostess station and menus.
- Efficiently manage bookings to maximize seating while accommodating guest preferences.
- Maintain and update the guest database.
- Communicate special requests (e.g. birthdays dietary requirements) to relevant staff.
- Support restaurant readiness prior to service.
- Prepare operational materials and ensure all systems (phone reservation laptops) are functioning.
- Collaborate effectively with colleagues across departments.
- Assist with quarterly and yearly inventory checks of operating equipment.
- Learn and implement safety hygiene and sanitation policies.
- Full knowledge of reservation systems menus operating hours and upcoming events.
- Understand and enforce restaurants rules and SOPs.
- Maintain hostess desk setup and ensure accurate computer record-keeping (Excel Word spreadsheets).
Service Steps
Before Service:
- Sign in and acknowledge presence with a manager.
- Ensure laptops and telephone lines are operational.
- Review daily bookings and allocate waiter sections on reservations system.
- Inform management of special requests or reserved tables with unique requirements.
- Prepare menus reception desk and all necessary operational materials.
- Confirm all bookings via phone and check emails for updates.
During Service:
- Greet and check in guests according to SOPs.
- Manage cloakroom and phone charging stations.
- Escort guests to tables and communicate wait times when needed.
- Maintain communication with floor staff to ensure tables are reset and ready.
- Assist with bill transfers between bar and dining areas as required.
After Service:
- Reorganize the hostess station and work area.
- Thank departing guests and hand out business cards.
- Update guest profiles with feedback and complete closing reports.
- Implement lost and found procedures and report feedback to managers.
- Sign out after the last guest leaves with managerial approval.
- Support all events from an F&B and Hotel Operation perspective collaborating closely with the Sales and Events teams to ensure seamless planning execution and delivery of food and beverage services that enhance the guest experience.
Qualifications :
Who Were Looking For
- At least 2 years of experience in upscale fast-paced hospitality environments.
- Professionally groomed and presents well at all times.
- Possesses excellent English communication skills (reading writing and oral).
- Has strong interpersonal skills and the ability to build rapport with guests.
- Computer literate (Excel Word PowerPoint) and detail-oriented.
- Eligibility to work in an EU country.
- Strong critical thinking and problem-solving abilities with the confidence to make operational decisions.
- Naturally warm approachable and attentive to guest needs leading by example on the floor.
- Committed to creating exceptional memorable guest experiences that reflect brand values.
- Passionate about hospitality culinary trends culture and the art of service.
Additional Information :
Perks Youll Love
- Team rates at LUURA Ennismore & Accor properties worldwide.
- Discounts at our restaurants bars and cafes.
- Access to art cultural events & live music nights.
- Recognition that matters from surprise gifts to team celebrations.
- Beautiful team spaces & comfortable accommodation (where applicable).
Ready to Dive In
Bring your energy your ideas and your true self and lets create something unforgettable together.
Apply now and start your journey with LUURA.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
