Decision Analytics Architect

Position Summary:

The CS BI&A team has a clear mission: transform complex data into actionable insights that accelerate strategic development and enable operational transformation across Client Services. Our analytics professionals deliver on this mission by designing datadriven solutions surfacing systemic inefficiencies and supporting initiatives that strengthen the service experience for clients and internal stakeholders.

As a key pillar within the broader BI&A organization this role plays an essential part in advancing operational excellence and strategic decisionmaking. Success requires strong analytical leadership deep business context and the ability to translate data into meaningful action. You will partner closely with Client Services leaders initiative owners and crossfunctional teams to identify opportunities enhance processes and elevate performance across the clientfacing ecosystem.
You will regularly engage with BI&A and CS leadership ensuring your insights contribute directly to streamlining operations supporting strategic priorities and enabling scalable highquality service delivery.

Responsibilities:

Essential Functions

In this role in the CS BI&A team you will execute analytics and reporting initiatives that provide datadriven insights to Client Services leaders operational teams and crossfunctional stakeholders. This role requires strong analytical skills an ability to tell compelling data stories and comfort operating in a fastpaced dynamic environment.

Specific responsibilities include:

• Operational Performance Analytics:
  Diagnose operational inefficiencies across workflows processes and client interactions. Provide datadriven insights that reduce friction enhance service levels and unlock capacity within Client Services operations.
• Strategic Initiative Support:
  Partner with initiative owners to quantify opportunities measure progress and evaluate impact. Provide analytical guidance and structured insights that shape strategic decisions and drive meaningful outcomes.
• Client Services KPIs:
  Develop and maintain KPIs that measure operational health service quality and delivery performance. Identify trends surface emerging issues and highlight opportunities for improvement.
• Inefficiency & RootCause Analysis:
  Conduct deepdive analyses on service processes case flows and operational bottlenecks. Build frameworks and analytical approaches to uncover root causes and inform sustainable solutions.
• Client Insights & Engagement Support:
  Provide data and insights that strengthen interactions with clients and partners. Support meetings forums and executive engagements with clear narratives that demonstrate value and inform strategy.
• Ad Hoc Analytics & Reporting:
  Respond to urgent and emerging business needs with timely accurate analysis. Break down trends across product workflow region customer segment and other relevant dimensions.
• DataDriven Decision Making:
  Elevate the role of analytics across Client Services. Deliver insights through compelling visualizations and narratives tailored to executives and operational leaders. Act as a strategic advisor to CS leadership and crossfunctional partners.
• Analytical Tools & Solutions:
  Build dashboards tools and analytical assets that provide scalable visibility into operational performance. Support both retrospective and predictive analytics to enable proactive decisionmaking.
• CrossFunctional Collaboration:
  Partner with BI&A Operations Strategy Technology and regional teams to align on metrics deliver integrated insights and support transformations that enhance the overall operational strategy.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications

• 3 years of work experience with a bachelors degree
• 2 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD)
• 0-1 years of work experience with a PhD
• English proficiency required

Preferred Qualifications

• 5 years of experience with a bachelors degree (quantitative field preferred) or 8 years of experience with an Advanced Degree (quantitative or business degree highly desirable).
• 5 years of progressive success in roles of increasing responsibility.
• 3 years working in analytics consulting strategic operations or insight delivery.
• Proven experience in data analytics strategic advisory roles and AI integration.
• Excellent presentation and communication abilities.
• Ability to identify and leverage market trends for strategic advantage.
• Knowledge of Visas products services and client engagement strategies.
• Proficiency in data analysis and utilization of various data environments and tools.
• High-level understanding of manipulating data from a variety of sources.
• Big data experience (Hadoop Hive Spark) data visualization experience (Tableau Power BI) and/or SQL experience are critical skills this role is about both doing and delivering.
• Strong verbal written motivational and interpersonal skills are required.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time